Give yourself the gift of Rewards Email states There seems to be an issue with your account

Discus and support Give yourself the gift of Rewards Email states There seems to be an issue with your account in XBoX Rewards & Social to solve the problem; I received this status email today and at the top it states: "There seems to be an issue with your account: please reach out to our support forum... Discussion in 'XBoX Rewards & Social' started by scgt1, Dec 15, 2017.

  1. scgt1
    scgt1 Guest

    Give yourself the gift of Rewards Email states There seems to be an issue with your account


    I received this status email today and at the top it states:

    "There seems to be an issue with your account:

    please reach out to our
    support forum team    ."

    It also states:

    "Your Lifetime Earnings: 20,910 Rewards Credits"

    "Earned last month

    6,860 Rewards Credits"

    "Deposited last month

    0 Rewards Credits"

    Not sure what is going on but I don't think I have ever once gotten rewards credits and to have 20K over the lifetime of my account..........

    I'm assuming these rewards are supposed to convert into tangible account balance to spend. Which they have never. I also don't know what is up with my account as mentioned above.

    :)
     
    scgt1, Dec 15, 2017
    #1
  2. XBLRewards3
    XBLRewards3 Guest
    Give yourself the gift of Rewards Email states There seems to be an issue with your account

    Hi scgt1. If you go to your
    MyRewards     page, scroll down to the MyStatement section which is right below your MyVIP Star Rank and MyCredits section. From there, you can view your past Credits history by selecting "View Statement" and "Lifetime Rewards Earned". We've made one deposit
    to your account, which was on December 21, 2016, the date you referenced. The deposit is listed as the refund for $7.40. You used those funds on December 27 for Darksiders II.

    You currently have 13,510 Credits pending in your account. Unfortunately, when attempting to deposit into your Microsoft account, an error occurs because your primary billable account cannot be determined. This is an issue that the another team is working
    on and we do not know when it will be resolved. We will continue to attempt deposits to your account. Sorry for the inconveniences.
     
    XBLRewards3, Dec 15, 2017
    #2
  3. Smwutches
    Smwutches Guest
    Give yourself the gift of Rewards Email states There seems to be an issue with your account

    On the MyRewards section of the Rewards site, Scroll down a little bit and you'll see "My Statement". Underneath that, it will most likely be showing you your pending credits. There's a link underneath the Pending Credits heading that says "View statement".
    Change the option to Lifetime Credits Earned and you will see a complete history of all credits you've earned in the Rewards program as well as when any of them were deposited.

    The deposit you see on the billing site, would be a deposit of around 7,000 credits.
     
    Smwutches, Dec 15, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Give yourself the gift of Rewards Email states There seems to be an issue with your account

    Hello scgt1,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

    Regarding your past deposits, you can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (Sign in to your Microsoft account),
    where they will be listed as a refund with a negative amount. For example, you spent your last deposit on a purchase of Darksiders II Definitive Edition.
     
    XBLRewards8, Dec 15, 2017
    #4
  5. XBLRewards8 Win User

    Give yourself the gift of Rewards Email states There seems to be an issue with your account

    Hello scgt1,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

    Regarding your past deposits, you can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (https://commerce.microsoft.com/),
    where they will be listed as a refund with a negative amount. For example, you spent your last deposit on a purchase of Darksiders II Definitive Edition.
  6. XBLRewards3 Win User

    Give yourself the gift of Rewards Email states There seems to be an issue with your account

    Hi scgt1. If you go to your
    MyRewards     page, scroll down to the MyStatement section which is right below your MyVIP Star Rank and MyCredits section. From there, you can view your past Credits history by selecting "View Statement" and "Lifetime Rewards Earned". We've made one deposit
    to your account, which was on December 21, 2016, the date you referenced. The deposit is listed as the refund for $7.40. You used those funds on December 27 for Darksiders II.

    You currently have 13,510 Credits pending in your account. Unfortunately, when attempting to deposit into your Microsoft account, an error occurs because your primary billable account cannot be determined. This is an issue that the another team is working
    on and we do not know when it will be resolved. We will continue to attempt deposits to your account. Sorry for the inconveniences.
  7. Smwutches Win User

    Give yourself the gift of Rewards Email states There seems to be an issue with your account

    On the MyRewards section of the Rewards site, Scroll down a little bit and you'll see "My Statement". Underneath that, it will most likely be showing you your pending credits. There's a link underneath the Pending Credits heading that says "View statement".
    Change the option to Lifetime Credits Earned and you will see a complete history of all credits you've earned in the Rewards program as well as when any of them were deposited.

    The deposit you see on the billing site, would be a deposit of around 7,000 credits.
  8. SigmaTheDJ Win User

    Microsoft rewards gift cards

    It depends what you mean.

    If you mean, can you redeem MS Rewards points from your account for a gift card, then give that to your son, the answer is yes, as you're emailed a code that you can then give to him so he can redeem it on his own account.

    If you've already redeemed the MS Rewards points on your own account and you're talking about gifting account balance to your son, then what Smwutches said applies unfortunately.
  9. Oluwafemilawal Win User

    Transfering reward points to my primary account.

    Hi

    As long as both of your account are linked in the same Microsoft Family, you can 'gift' yourself your point from one account to the other.

    https://account.microsoft.com/rewards/community/giftpoint
    Thank you for the help but the problem is that the limit you can give yourself is 5k and I have more than 5k in my secondary accounts.
Thema:

Give yourself the gift of Rewards Email states There seems to be an issue with your account

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