Gimme5 redeemed, not showing up in account

Hey Anastasis17!

Gimme5 was an Xbox Live Rewards Program promotion that we're unfortunately unable to assist with. To get assistance from the proper folks, head on over to the
Xbox Live Rewards Support forum. Thanks!

Hi Rudy,

Thanks for reaching out to us today. I would like to clarify did your son redeem the code under your account and is it not showing up? As long as the code was redeemed on the account that you play through it should grant you the items in game.

Check your
order history through your account to see if it shows up that the code was redeemed on there.

If it's not showing up double check under what account he was signed in through to see if it was redeemed on a different account.

Hope to hear back soon.

It wasn’t on the wrong account I just meant I did it for him. It shows up in his account as redeemed but when he logs in Xbox it’s not showing up

Make sure you have entered the code using your child's account, otherwise it will not show up in game. It will only show up for the account that was used to redeem the code.

Hello Shayden,

Thank you for posting in Microsoft Community.

We understand you are having issues with the Xbox Gift card you redeemed but did not reflect on your Microsoft balance. Normally, it would only take 24hours for the Gift card to reflect on your account however, since it is already more than 24hours what we highly suggest is to reach Xbox Live Support as we at Microsoft Community only have limited tools here. They may need to check the status of your Gift card code and they can definitely help you get the Gift card added to your Microsoft balance.

You can reach them on this link: Contact us | Xbox Support. Click on "Contact Us" to chat with Live Support or request a callback.

We appreciate your patience and understanding. If you have any questions or concerns, please let me know. Have a great day!

Sincerely,



Microsoft Community Moderator