Gift voucher saying deactivated. Tetailer saying its activated

Kim Mcintosh1 · Jan 3, 2023

Tried to tedeem voucher, error message daying deactivated. Retailer checked it and said its activated

:)

Francia J.

You may need to request a replacement through them, Kim.

Kim Mcintosh1

Thank you but the retailer has activated successfully message. What more can they do? Is the voucher owned by xbox and if the voucher is faulty.........

Francia J.

I apologize, Kim but if it's stated as "voucher deactivated" it may mean that the issue is with the code itself and it will depend with the retailer.

Kim Mcintosh1

Voucher deactivated. Ive contacted the retailer who have provided proof of activation at their end. Xbox have seen its deactivated and yet dont wato do anything. The retailer ckearly cant as they have an activated voucher. Xbox are wilfully passing the buck - disgusted with their response

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

May I ask what is the exact error prompt that you're getting whenever you're trying to redeem the code?

Also, please DO NOT send the code in this session for your security and privacy.

Gift voucher saying deactivated. Tetailer saying its activated