Gift region can’t refund

Soul Sakura1674 · Jan 29, 2022

I just bought a gift for an American friend it was a gift code for ark survival evolved dlc pass and he can’t redeem it because I’m in Australia anf i cant find a way to refund the gift or get him to be able to redeem it

:)

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

You can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copy the order number. Once you have it simply go to the refund webform link here:

https://support.xbox.com/en-US/forms/request-a-...

XBF George L

Hello!

Gifts are set up by region and will not be redeemable if it was purchased from a different region. Changing consoles region to another region falsely will not change the outcome. The only option would be to have the person that purchased the gift to attempt
to reverse the purchase of the gift as the code will not be able to be redeemed in a different region. Refund Webform

Hope this helps.

Ortoh

I registered my wife’s account in the same region as me. But I can’t activate the gift. And I can’t buy a game in my region either. Error in the screenshots. I have not paypal in my country.

Smwutches

If he gifted it through Xbox, he would need to contact Xbox customer support if he wants a refund. The codes from the gifting option are region locked and will only work in the region they were gifted from.

Rapid1115

the funny thing is, i gifted him a game a while ago, he redeemed it, played it for like 3 days, then deleted it and i was able to refund it. so it makes no sense that i was able to refund a gifted game back then but can’t do it now.

Gift region can’t refund