gift of 1 month xbox live gold

i have a message from xbox live about a gift of a free 1 month xbox love gold but when i press launch app i can't get it for free i must to pay 9.99$ yesterday i chated with the support but the chat ended when i go to reply to his email with attaching pictures
i do it i attached pictures of the message but i receive nothing no reply no comment so please i need my 1 month free if i can get it and thank u

:)

 

Missing 12 months codes from Rewards.

Spoke to the ever so lovely Rossie Y in chat this morning about a missing 12 month xbox live gold membership that never arrived in my inbox.

Case reference number: 1406730253.

I purchased 3 codes. 2 XBlive gold and 1 walmart gift card.

I only received the Walmart gift card and the 1 month XBlive gold,

which i ended up gifting to another player. No sign of the 12 month

code no emails but it does say that it shipped.I do have an order number.

all 3 were meant to a gifted. thanks so much for any help.

-12/3/2017-

12 months Xbox Live Gold Membership

Order No.3a5dc2af-d101-4b53-939b-e6ff48c8e4c3

29000

1 Month Xbox Live Gold Membership

Order No.e0bd6f8f-a116-471a-b541-edd093745653

6800

$5 Walmart card.

 

اكس بوكس ذهب .. لا املك بطاقة ائتنمانية

If I understand correctly you bought a 65$ Xbox Gift card and tried to purchase Xbox Live Gold with it but it asked for your creditcard instead?

Unfortunately you can't purchase Xbox Live gold using gift card, you'll need to either buy Xbox Live Gold cards which come in 1-3-6-12 months (promotional ones can have an extra month or 2) or you'll need to purchase it using a creditcard.

 

Hello StolidCap57466,

This forum is for Xbox Live Rewards issues only. If you are asking about a general Xbox promotion, you should try reaching out on the general Sales and Promotions forum for more specific assistance, or if you are asking about a Microsoft Rewards offer, you
should reach out via their website for assistance.