Gift not working

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

f you haven't received the redeemable code yet, please note that it may take up to 12 hours for it to arrive.

Alternatively, you can ask the person who sent it to you to view the code in their order history here

https://account.microsoft.com/billing/orders

They will be able to view it and share it with you.

Best regards!

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hello Heykid7019,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Based on your description, your friends are trying to use the redeemed gift from you to Rainbow Six Siege. However, they cannot see those items on the game. Let us check on this together and sort this out in timely manner.

We know how important it is for them to use the gift they received. The DLC should be working fine if the base game is also purchased from Xbox. To have a better understanding, we would like to further isolate your concern.

• May we confirm if the base game is on a physical disc or is it a digital version?
  
• May we know if they have installed the game through Xbox or Microsoft Store?
  

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Microsoft gift cards only work with the Microsoft Store. Just like Amazon gift cards only work with Amazon, and Apple with their products only.

EA access is only working with special ea access gift cards which afaik are not released yet. Usual microsoft gift cards are NOT working!