Gift not being sent, any advice?

Hello Chuck_Cyber,

Nilay here and I'm glad to answer your query today.

Please allow a few hours to get an email. I strongly hope at EST working hours you will get an email with the gift card or code in it.

Good Luck
Regards

It was in game items for dead by daylight. The item isn't available for a refund.

I understand, in this case, you will have to contact one of the Microsoft agents directly, as in the community we are only members and players like you, we do not have access to the company's payment area. To contact them please use the instructions below.

Visit the website: https://support.xbox.com/en-US/contact-us

Click on contact us

or

Ask an agent a question

- Describe the problem you are having, if you are going to use the ask a question to an agent option, to get redirected faster to a real person, enter the term 'talk to agent' and then choose the categories of your problem.

- Choose to get a callback or talk to one of the community gamers, you will be redirected to the right sector

Hello, how are you? Hope you're well. My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Since the gift purchase appears in your order history you will have no problems requesting a refund, please try requesting a refund via the link below.

https://support.xbox.com/en-us/help/subscriptio...

Make sure you have the correct account logged in

The refund may take 3-5 business days to get back to you.

*Thank you in advance for contacting the community, I hope this can help you. Let me know if you have any more problems or questions, please.

OK Nursemorph, thanks for the advice. Should have known better.

Microsoft has deleted my email thankfully, but not the address of the gift recipients. Can't seem to edit it now it's been sent.

It certainly wasn't a deliberate 'name and shame', although I don't feel too bad about it as they hacked my account and stole money from me.

Thanks for the advice anyway