Gift code sent to wrong email address

Hey there,

For assistance with purchases, we recommend reaching out to our chat or phone support team through our
Contact Us page to see what can be done. We are unable to guarantee that the order can be canceled since the code was sent to a different email address, but please be sure to reach out
to see what can be done.

Thanks for posting.

There are two ways to gift to friends. The first, email gifting, will give you a redeemable code after purchase (usually sent to you via email). This one you can then send to your friend. The only drawback is if you get their email address wrong and they may not receive it.

The second method which is the best is gifting directly to their gamertag on your list. That code will be sent to them via the Xbox Message Center and can be redeemed directly on the console.

That would normally work but microsoft support is automated.

Hello sorry you are experiencing this. It is always best to double check emails before sending gifts to people. The best thing in this situation would be to call and speak with a live representative through XBox to see if they can possibly help. I really
dont think its a refund option available for this sorry.

Hi DanM123,

Thank you for your post. If you've sent a gift to the wrong e-mail address, please submit a

Refund Request to get in contact with a refund agent to have the gift refunded so you can send it to the correct e-mail.

I hope this helps.