Gift code question

Grace Meacham · Jan 6, 2023

My son received two electronic gift cards specifically to 2023 FIFA game. How can one be exchanged for a different game?

:)

Francia J.

Hi Grace, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I apologize, Grace but that's not possible. We will get what was given to us or what was the content of the code.

XBF Ezra G

Hello Vinicius Eduardo Bomfim,

Thank you for your post. I understand you have some questions about purchasing Xbox Gift Cards/Codes. If you purchase a code online and you are able to redeem it on your account, there would be no repercussions. If you purchase a code and it produces an
error message, please follow the steps on this page:
Troubleshoot Xbox Gift Cards and Codes.

I hope this helps.

czapla112

I have a similar question. I have two accounts and if there is such a possibility, I would like to transfer my game from old account to my main account. I have this game from Gift Code and I have this Gift Code.

XBF Brad A

Hello Jord4nhdz,

Thanks for reaching out to the forums. We see you have a question on redeeming a code. What is the error you are receiving? Here is a guide for

digital code solution.

Thanks,

Brad

XBF Diego M

Hi Beto,

Thank you for posting on the Xbox forums. I'd be happy to help troubleshoot the issue.

Have you tried redeeming the code online and on your Xbox One? https://support.microsoft.com/help/10604/microsoft-account-redeem-gift-card-or-code

Please go ahead and follow the instructions laid out on the following support article: Troubleshoot
gift card and code issues

Let us know if you have any other questions!

Gift code question