Gift cards sending the wrong currency

Discus and support Gift cards sending the wrong currency in XBoX on Consoles to solve the problem; Xbox live keeps sending me gift cards in pounds my xbox live store isnt in pounds ive never been outside of the country and my xbox account is set to... Discussion in 'XBoX on Consoles' started by The effects, Jul 26, 2020.

  1. The effects
    The effects Guest

    Gift cards sending the wrong currency


    Xbox live keeps sending me gift cards in pounds my xbox live store isnt in pounds ive never been outside of the country and my xbox account is set to Usa how do i fix this?

    :)
     
    The effects, Jul 26, 2020
    #1
  2. Kovacs1555 Win User

    Gift cards sending the wrong currency

    Hi The effects,

    Sorry to here about this. You can contact Xbox Support and provide them the code of the card and they can deposit the amount to your account correctly. I would
    also make sure you inform them so that they can help you with this. And from my research I don’t believe you can change regions with gift cards.
  3. XBF Crystal P Win User

    Xbox gift card

    Hi there Jane,

    Thanks for reaching out. I'm sorry to hear about the issue with redeeming the gift card on the wrong account.

    What type of gift card was it? (Currency/Subscription)

    Unfortunately, if the gift card is for Microsoft Currency you will not be able to transfer or refund. The funds will get attached to the account it was redeemed on.

    Hope this helps.
  4. StuartATrueRed Win User

    Redeeming Xbox Gift Cards from Different Regions

    Gift cards are region locked and so is not possible to redeem them in a different region. Your friend will need to send you a gift card in your currency.
  5. Smwutches Win User

    Gift cards sent in wrong currency

    If they were from the Microsoft Rewards program, you would need to wait for their response. The Xbox Rewards program is not the same so Xbox Rewards support will not be able to assist.
  6. XBLRewards8 Win User

    Gift cards sent in wrong currency

    Hello Ultimat3Inferno,

    This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.
Thema:

Gift cards sending the wrong currency

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