Gift card unable to read code

Discus and support Gift card unable to read code in XBoX Sales and Promo to solve the problem; I purchased a $15 gift card & when we scratched the code we are unable to read all of the 25 digits. Could you provide me with a new code... Discussion in 'XBoX Sales and Promo' started by Murrayhughes1, May 11, 2020.

  1. Gift card unable to read code


    I purchased a $15 gift card & when we scratched the code we are unable to read all of the 25 digits.

    Could you provide me with a new code

    :)
     
    Murrayhughes1, May 11, 2020
    #1
  2. Oraclea Win User

    Gift card unable to read code

    Hi, I would recommend following the recommended steps in the
    Digital Code Solution guide
    pertaining to codes that are damaged or unreadable. If the code is unable to be replaced using the steps in the guide, I would then recommend contacting the original seller of the code to see if an exchange is possible. Hope
    that helps!
  3. XBF - Tali Win User

    Can’t redeem 5-Month trial for Xbox Game-Pass

  4. AlphaUrsaMajor Win User

    Redeeming game pass gift card - unexpected error occurred

    Hi,

    As I understand it, you are experiencing difficulties with redeeming a gift card.

    Below is a link for troubleshooting gift cards and codes, I apologise for attaching it as plain text (I am currently unable to use the link function on my device):

    https://support.xbox.com/en-GB/help/subscriptions-billing/redeem-codes-gifting/troubleshoot-gift-card-code-issues

    I hope this helps, please feel free to reply to this comment if it doesn't and I'll see if there is anything else I can do to help.

    Kind regards
  5. XBF Leo G Win User

    xbox gift card

    Hello shaunmccluskey,

    Thank you for posting on the Xbox forums. We understand that you are unable to redeem an Xbox gift card due to the code not being activated. We have a support article that explains more about

    gift card and code issues
    . This error message typically indicates that the item was not scanned out of the retailer's system correctly. The support article has a section that allows you to request a new code. We hope this information helps
    shaunmccluskey!
  6. abroom72 Win User

    Scratched xbox gift card

    That does not make sense to me as the card was a gift. Dont retailers activate cards when they are purchased? I have the card and we can read a portion of the redeem code.
Thema:

Gift card unable to read code

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