Gift card redemption problem

For help with billing issues, you'll need to contact support. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Hello,

This forum is for Xbox Live Rewards issues only. For assistance with billing, you may wish to contact Xbox Support, such as at (http://support.xbox.com/contact-us).

Hi lucas, my name is Oskayra, glad to help you.

Method 1: Redeem gift card in store

The easiest way to add money from a gift card to your account is to redeem it in-store. To do this, go to a store that sells gift cards and present the card to the cashier. The cashier will give you a receipt with a redemption code.

Once you have the redemption code, you can enter it into your online account or the store's app. The money from the gift card will be added to your account balance.

Method 2: Redeem the gift card online

You can also redeem the gift card online. To do this, visit the store's website and look for the gift card section. Enter the gift card code and follow the instructions to complete the redemption process.

Once you have redeemed the gift card, the money will be added to your account balance.

I hope this information has been useful to you.

Best regards,
Oskayra

Read the card for more info on redemption

From the sounds of it you got a ms store card NOT A xbox gift card

Where did you purchased the gift card?

If you purchased 4x$15 gift cards, in your order history appears 4 redemptions?
(Change x4 and $15 for the quantity and value that you purchased)