Gift card redeemed but haven't used

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Jaydenlion

Is this about a redeemed gift card?
Did you made the purchase physically or digitally?
When did you made the purchase?

Please explain a bit more your situation to assist you properly.

Tha KS for the quick reply. I redeemed digitally but can't access to purchase add-ons.

If possible, please share an screenshot about this redeemed item. (Don't forget to hide any personal information or the order number)

And, Where are you trying to use this item?
on Xbox or PC?

Yes. It shows redeemed

All my old orders say completed. I purchased today but stoll just says redeemed.

Just to double check, are you able to see the redeemed item here?

https://account.microsoft.com/profile

By the way, what item is? Is a game? Which one?

In case you're not able to see it, and if you have more than one email address.

Please check on each one