Gift card not received after purchase

I purchased a xbox one s on December 27th, 2017. The deal was the Xbox one s it came with battlefield 1, The crew, forza horizon 3 and a $50 Microsoft store gift card. The gift card card was suppose to be email 5-7 days from the purchase and it has been
a week since the purchase date. I haven't got the email.

:)

 

Reward Points issued instead of Gift Card

On 8/3/15 I pre-ordered Rare Replay and it was to come with a 10 Dollar Gift card. After placing the order I received a conformation e-mail and this was at the bottom.

"Rare Replay for Xbox One - Additional Product Information:

Your $10 Xbox gift card code will be sent to email address associated with purchase within 10 days of game being shipped."

I pre-ordered a game off the Microsoft Store online and never received the 10 Dollar gift card for pre-ordering. After working with support online I found that this was issued reward points and not the gift card I was expecting. I was planning on using this
in store or on-line. If there is a way to use points in either of these place I'm unaware.

Please help. Why did I get points and not a gift card? Can I use points in store? What do I need to change so that I am issued a Card and not points for future purchases.

 

$50 Microsoft Gift Card with purchase of a console. NOT RECEIVED

I purchased an Xbox one madden bundle and it stated on the website that I would receive a $50 gift card along with my purchase. I bought the console on September 17th, 2014 and I still have not received the gift card.

 

You would need to contact customer support for Microsoftstore.com since that offer is through them.