Gift Card Issue

Discus and support Gift Card Issue in XBoX Sales and Promo to solve the problem; Hello everybody, today I bought a gift card for my Xbox one, but when i try to redeem it appears a message saying that the code is not activated then... Discussion in 'XBoX Sales and Promo' started by Holmes99GOW, Feb 10, 2017.

  1. Holmes99GOW
    Holmes99GOW Guest

    Gift Card Issue


    Hello everybody, today I bought a gift card for my Xbox one, but when i try to redeem it appears a message saying that the code is not activated then it can't ben redeemed, what's the solution to this problem?

    :)
     
    Holmes99GOW, Feb 10, 2017
    #1
  2. ImDarkwingDuck
    ImDarkwingDuck Guest
    Mini-Survey: How do you purchase your digital content on Xbox Live?

    I use Debit and Gift cards. Sometimes the gift cards can be had for cheap. Otherwise I just my debit card. Its been on file for like 5 years and never had an issue. MS security is top notch.
     
    ImDarkwingDuck, Feb 10, 2017
    #2
  3. ClNTRoN
    ClNTRoN Guest
    Mini-Survey: How do you purchase your digital content on Xbox Live?

    Debit cards / Gift cards

    I've had my debit card on there for like 5 years and never had an issue.
     
    ClNTRoN, Feb 10, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Gift Card Issue

    You would need to try taking it back to the retailer to have them activate it. If it still doesn't work after that (or after about 24 hours), you would want to contact support. 1-800-4my-xbox if you're in the US/Canada or htto://support.xbox.com/contact-us
     
    Smwutches, Feb 10, 2017
    #4
  5. Mistress Sara Win User

    CARTÃO PRESENTE XBOX LIVE

  6. Rassor3 Win User

    Xbox Gift Card

  7. Eden0032 Win User

    I bought giftcards But it has been already redeemed

    Hi there.

    Unfortunately there is nothing that can be done by Microsoft in terms of redeemed gift cards. You will need to take the gift cards back to the retailer where you purchased them from and explain the issue. They may issue a new gift card or refund your purchase.

    Thanks,

  8. ngocphi Win User

    Gift Card Issues

    You can't

    Or must use an active account

    The billing info is about verifying that you live where you say you are

    And yes people do switch regions to try and gain access to free content

    As smwutches mentioned part of verification includes verifying who you are

    Address is part of pii
  9. Francia J. Win User

    Gift card issue

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    First, check and validate your Microsoft balance by signing in to https://account.microsoft.com/billing/payments, make sure that it's showing up from there.

    Once confirmed, try purchasing the game again.
Thema:

Gift Card Issue

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