Gift card has purchased ok but vbucks not showing

Hi just tried that and still not showing have contacted epic games regarding this thanks again for you help 👍👍

Hi there,

That is good to know that it was on the right account, that eliminates that from the problem.

Any chance you can try to do a hard reset of the console. To do this, hold your finger on the power button located at the front of the console ( the xbox icon) until the console powers down. Unplug the power from the back of the console and allow a few
minutes. Once a few minutes have passed you'll be good to start the console back up. If the vbucks have still not shown up either after that. It might be best to contact

Epic support to see what might be the issue, typically it is normally due to a delay but to be safe you can submit a support ticket here Epic
support

Note, you'll need to be signed into the account experiencing the issue when you contact them.

Good luck.

Hey there

Thank you for keeping us updated. Im sorry that solution wasn't able to help you this time. But rest assured Epic will be able to assist you into what might be the issue. There sometimes can be a short wait for their response but they will get back to you.

You're welcome for the help, and feel free to come back to us anytime should you need help in the future.

Hey no problem at all,

We are here to help. If i can't help then another fellow member will be more than happy to help.

Hi thanks for replying my two sons have different accounts so no it was definitely the right account as my other son had same issues on his account but then his gift cars worked after the server issue from yesterday