Gift Card from different country

DevTesty · Mar 4, 2018

Hello all,

just bought a gift Card via de-DE (Germany) shop. Now I am located in Swiss and I cannot use that Gift Card: Error message is "...wrong Country..."

Anyone knows what to do?

Thanks

Alex

:)

ngocphi · Mar 4, 2018

Prepaid Code - Different regions

When you purchase an Xbox gift card, make sure that the currency you use matches the currency associated with the recipient’s billing account. Otherwise, the recipient will be unable to redeem the gift card.

If you redeem an Xbox gift card in a country that doesn’t match the country associated with your billing account, you won’t be able to use those funds.

The funds in your Microsoft account can’t be transferred after you redeem your Xbox gift card.

You can’t use funds in your Microsoft account to purchase physical goods from online stores.

Smwutches · Mar 4, 2018

Wanna gift a friend with a Microsoft game

Since California and New York are in the same country you would just buy a regular gift card from the US/

Smwutches · Mar 4, 2018

Gift cards will only work for the region they are made for. You can try contacting the shop you purchased it from to return it, but there's no way to make it work in a different region.

Smwutches

Gift cards will only work for the region they are made for. You can try contacting the shop you purchased it from to return it, but there's no way to make it work in a different region.

Aeron18

But how can I find out what region the gift was bought from, I purchased with a card from a different country, although my account is located in a different country then the card I paid with.

ArminatorX

Unfortunately, Microsoft can't help in that case. They can't revoke gift card codes and also can't change the currency for you.

So if your friend sent you a Gift card from a country different than yours, it won't work. The only way to resolve this is to return the code to your friend, so he can use it in Canada himself.

Gifting things doesn't work across different regions, so if your friend really wants to send you a Microsoft Gift card, they'll have to go to Amazon for example and order a Gift card from your country.

Microsoft will not issue you a new code, as they legally can't do currency conversion like that.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Greatnate30447, unfortunately the message is correct, Gift cards can only be redeemed in their respective countries.

In addition, they can redeem a Gift card from another country, this gift card would have to be from that specific country.

Njal the Blue

You will only be able to use gift cards from the region/country you are located in. So if you live in Saudi Arabia, you will need gift cards from your Country.

Gift Card from different country