Gift card from a different region

Hello again, I'm not referring to the place that rescued the gift card, but the origin of it, the region of the gifts, is certainly from a different region, and so the values appear separate.

Hello tom_318, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Note: This is a public forum therefore, I suggest you not share your personal information.

I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search in Google support and I found a publication by Manu Botureira, a volunteer contributor, where he mentions the reasons for this problem and I thought it was good information, which you should consider:

To use a gift card or redeem a promotional code:

You must reside in the country or region where the promotion is offered.

The payment method must match your country of residence.

The country or region that appears in your Google Play account must match the country or region where the gift card or promotional code is offered.

If you have recently changed your country or region and want to redeem gift cards, you may need to change your Google Play country: https://support.google.com/googleplay/answer/7431675

For more information, see the Google Play Cards and Prepaid Balance Terms of Service: https://play.google.com/intl/ALL_ALL/about/card-terms/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Information Source (Credits): https://support.google.com/googlepl...para-poder-usar-una-tarjeta-google-play?hl=es

Unfortunately it cannot be redeemed for the reasons mentioned above, I hope you understand.

Sincerely,
Oskayra.

Gift cards are region locked and so is not possible to redeem them in a different region. However, it would be best to get in touch with the retail from whom that you bought the gift card in order to get a refund.

Gift cards are region locked and so is not possible to redeem them in a different region. Your friend will need to send you a gift card in your currency.

But how can I find out what region the gift was bought from, I purchased with a card from a different country, although my account is located in a different country then the card I paid with.