Gift card can't see code

Hi! My name is Kyle and I'm an independent advisor.

You'll need to request a replacement code by contacting aka.ms/contactxboxsupport. When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.

https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution

If it's a gift card that sends you a code, then you would just give them the code. If it's like an Xbox gift card, those are automatically deposited into your account so you can't gift those.

I can't redeem this gift card code

Unfortunately, Microsoft can't help in that case. They can't revoke gift card codes and also can't change the currency for you.

So if your friend sent you a Gift card from a country different than yours, it won't work. The only way to resolve this is to return the code to your friend, so he can use it in Canada himself.

Gifting things doesn't work across different regions, so if your friend really wants to send you a Microsoft Gift card, they'll have to go to Amazon for example and order a Gift card from your country.

Microsoft will not issue you a new code, as they legally can't do currency conversion like that.

The £10 must be either on a card that says "Xbox Gift Card £10" or you must purchase an Xbox digital gift card code on Amazon for £10 that you redeem here:
https://redeem.microsoft.com/enter

You can't redeem Amazon gift cards or currency in Amazon accounts for currency in your Microsoft/Xbox account - you must buy an Xbox Gift Card (or code) with that money on it.