Ghost PIN, Windows Hello, and inaccessible services - how can I fix this?

Discus and support Ghost PIN, Windows Hello, and inaccessible services - how can I fix this? in XBoX Accessibility to solve the problem; Helllo! I've had a great deal of trouble as I've been seeking to sign into several things with this Microsoft account, and failed. A long time ago,... Discussion in 'XBoX Accessibility' started by francisco santos silva1, Mar 11, 2025 at 8:23 AM.

  1. Ghost PIN, Windows Hello, and inaccessible services - how can I fix this?


    Helllo! I've had a great deal of trouble as I've been seeking to sign into several things with this Microsoft account, and failed.

    A long time ago, maybe in my early teens, I created an account and probably with it came a PIN I set down, which I frankly have no idea for what purpose it serves. This PIN isn't needed to access the account's desktop. It isn't the PIN from Windows Hello I have currently set. It appears to be a completely different PIN and I've got no clue as to what the PIN is.

    My most recent hardship has been getting Minecraft, without thinking, on this account. To access Minecraft, I need to do it through the account I bought the game with, which in turn requires me to log into Xbox.

    Now, when logging into Xbox with my account, I am asked to "set up Windows Hello";

    https://imgur.com/a/uAei7gZ

    and right afterwards (or sometimes, after I write down my email and password), I am faced with this tab;

    https://imgur.com/a/5lDKeyG

    One would assume this is the Windows Hello PIN, but when I put in the Windows Hello PIN that I already changed and reset two times, the PIN is deemed incorrect, rendering Xbox (and consequently, the paid Minecraft game) completely inaccessible. I've also tried turning off Windows Hello entirely yet it continues demanding its set-up when I try to access Xbox.

    I don't know what to do anymore - I've really gone out of my way to try and fix this to no avail. Isn't there a way Windows Support could reset whatever PIN this is so I can move on?

    :)
     
    francisco santos silva1, Mar 11, 2025 at 8:23 AM
    #1
  2. Alvaro A- Win User

    Ghost PIN, Windows Hello, and inaccessible services - how can I fix this?

    Hi francisco,

    Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues signing in due to your Windows Hello PIN. Here's how you could remove your Hello PIN.

    Open the Windows 11 “Start” menu and click on “Settings”.

    with the "Settings" menu open, click on "Accounts"

    in the right side menu, click on “Sign-in options”.

    click on the item “PIN (Windows Hello)” and click “Remove”.

    a message will ask if you really want to remove your Windows PIN.

    Regards,

    Alvaro
  3. XBF Chris J Win User

    Microsoft-PIN Zurücksetzen [Edit - Translation] - Reset Microsoft PIn

    Hello Ella,

    Thank you for posting here on the Xbox forums. Are you talking about the Windows 10 Pin? If so, check out this link here :

    how to change the PIN in windows 10


    I believe you can also enter the pin incorrectly 3 times in a row, at which point the system will ask you for your Microsoft account password instead.

    Hope this helps!
  4. SammyVS Win User

    Windows Hello Pin

    I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

    This PIN you are asking for is the same PIN you use on your Windows to log in to your PC. Try using it.
  5. AR_329 Win User

    Windows Hello Pin

    I tried that multiple times, but thank you for responding
  6. XBF Meryem R Win User

    Windows Hello PIN

Thema:

Ghost PIN, Windows Hello, and inaccessible services - how can I fix this?

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