Getting Xbox 360 Info...

Sorry to hear about the trouble let's see if we can narrow down the issue.

When you spoke with support when steps did they try to help resolve this?

Also, when you factory reset the console did you keep games and apps or do a full reset?

If you create another profile or sign in with another profile on your console and attempt to launch the back compat game do you see the same results?

And, finally what happens if you try to download the profile on another network like a friends network?

Post back and let us know how that goes!

When I spoke to support they had me reset my network, put the console in offline mode, delete my profile and redownload, do a power cycle and retry it. Didn't work.

I tried launching the game with another profile on my Xbox, also didn't work, same result...

When I factory reset I kept games and apps, didn't work, so I then tried a full reset and again, didn't work...

I haven't tried with another network yet. I can use my phone's data plan as a hotspot to connect to the console. That's the best you're gonna get as I have nobody nearby to try out their network.

Since all of those steps did not work the best course of action is to try the console on another network as it would seem that something is blocking that connection for the emulator.

Have you reached out to your ISP about testing another router and modem? There could be an issues with the modem itself that blocks the correct signal from reaching the console.

The Hotspot is not the best for the console but could be worth a try, if that still does not work we suggest reaching out to your ISP or when able taking it to a friend's house to test.

To be sure, do you use an external hard drive with the console and have you tried removing it and making sure the game and files are on the internal drive?

If none of these steps work a repair may be needed. You can register the console and then submit a repair request through your

account or through the
chat team.

SCRATCH THAT! Ignore the previous comment, I have figured it out... so a while back I was messing around with my MTU settings, I configured a maximum gateway MTU size (data size) of 1280. I just upped it to a data size of 1500 and this seems to have resolved
my problem. Thank you for your help. Please pass this info on to anyone else who may be having this problem... it's a pain trying to identify the problem!

Hey, there is a troubleshooter for issues in playing Xbox 360 games on your Xbox One console through backwards compatibility. Have you looked at it yet? I'm going to link you to it. I think the issue may be related to your console/profile not being able
to find the digital license to those games maybe? There's also a troubleshooting guide for people transitioning from 360 to the One you may also find useful.

Here's these.

https://support.xbox.com/en-US/games/troubleshooting/troubleshoot-playing-xbox-360-games-on-xbox-one

https://support.xbox.com/en-US/games/troubleshooting/troubleshoot-playing-xbox-360-games-on-xbox-one

Also, I just done a factory reset and this done nothing... same problem. I'm now going offline as it's 4:21am... dear god...

Now since I deleted Xbox 360 storage I can't sign in to play offline at least earlier I could play offline like what please help.