Getting the "Your account needs updating to make a deposit!" error message

Discus and support Getting the "Your account needs updating to make a deposit!" error message in XBoX Rewards & Social to solve the problem; I am getting the "Your account needs updating to make a deposit!" error message. I have updated my information, but still getting the error message.... Discussion in 'XBoX Rewards & Social' started by TonyMedhurst28, Nov 10, 2016.

  1. Getting the "Your account needs updating to make a deposit!" error message


    I am getting the "Your account
    needs updating
    to make a deposit!" error message. I have updated my information, but still getting the error message.

    :)
     
    TonyMedhurst28, Nov 10, 2016
    #1
  2. Getting the "Your account needs updating to make a deposit!" error message

    I am getting the "Your account
    needs updating
    to make a deposit!" error message. I have updated my information, but still getting the error message.
     
    TonyMedhurst28, Nov 10, 2016
    #2
  3. Getting the "Your account needs updating to make a deposit!" error message

    I am getting the "Your account
    needs updating
    to make a deposit!" error message. I have updated my information, but still getting the error message.
     
    TonyMedhurst28, Nov 10, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Getting the "Your account needs updating to make a deposit!" error message

    Hello TonyMedhurst28,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Nov 10, 2016
    #4
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Getting the "Your account needs updating to make a deposit!" error message