Getting signed out on backwards compatible Xbox 360 games(xbox one)

jonfletcher1 · Sep 2, 2018

Every time I got to play an xbox 360 game on my xbox one s it signs me out of xbox live and I am no longer able to sign back in. So no games will save or am unable to play couch co-op on them.

I have tried deleting the 360 saves and clearing the cache(as suggested on Reddit) but its still the same.

Everything works fine with xbox one games its just the backwards compatible ones that sign me out.

Any help would be great

Thanks

:)

Rorifett · Sep 2, 2018

Borderlands: The Handsome Collection Xbox One

only way to do that is through the backwards compatible games - xbox one and 360 games don't mix unfortunately.

carrotopp · Sep 2, 2018

connecting to xbox 360 after getting xbox one

Can I connect to the xbox 360 after getting the xbox one? There are games on the 360 that I want to play that are not backwards compatible.

Julian_ · Sep 3, 2018

Hi! Have you also tried to perform a power cycle/hard reset?: Restart or Power Cycle Xbox One Console

If that doesn't solve the issue, try this: After starting an Xbox 360 game, wait for the game to load and then press the select-/back-button and menu-/start-button on your controller at the same time so that the Xbox 360 guide opens. Check there if you're
signed in to your gamertag and if not sign in.

XBF Leslie D

Hi Poseidon,

Thanks for reaching out to us. You can sign in to your current account that you have for your Xbox One X when it brings up to sign in to your Xbox 360 account. Signing in to the account will work and it will allow you to play the game afterwards. Currently,
all it wants is for you to basically sign in once more through the '360 Dashboard' when playing a backwards compatible game on an Xbox One console.

Also, just a friendly reminder that we have only certain games that are backwards compatible to the Xbox One Console's. Here's the list: https://www.xbox.com/xbox-one/backward-compatibility/available-games

Just in case you would like to take a look here's the
Xbox one backwards compatibility FAQ

Let us know if this helps.

XBF Crystal P

Hi there BMetal,

Thanks for reaching out. In reference to the backwards compatibility on the Xbox one.

Check out the following troubleshooting articles:

If you purchase an Xbox 360 Game that is
compatible with Xbox One, you will be able to access the content on the Xbox One. Unfortunately, that game is not in the backwards compatible library.

Hope this helps.

XBF Crystal P

Hi there Terrence,

Thanks for reaching out. In reference to the backwards compatibility on the Xbox one. Check out the following articles:

If you purchase an Xbox 360 Game that is compatible with Xbox One, you will be able to access the content.

Hope this helps.

XBF Crystal P

Hi there SAO,

Thanks for reaching out. In reference to the backwards compatibility on the Xbox one. Check out the following troubleshooting
articles:

If you purchase an Xbox 360 Game that is compatible with Xbox One, you will be able to access the content.

Hope this helps.

XBF Crystal P

Hi there N.Maspi,

Thanks for reaching out. I'm sorry to hear about the issue with backwards compatibility games on Xbox one.

Check out the following articles:

How to play backward-compatible games on Xbox One

Just pop your game disc into your Xbox One. If a digital game you bought is compatible with Xbox One, look for it in your games list under
Ready to install.

Try this out and let us know the results.

Getting signed out on backwards compatible Xbox 360 games(xbox one)