Getting run around from Xbox support online and chat

All information is current and as i said in initial post, they charge already went through and posted with my bank, however it still shos as pended on your end.

call your accounted company =bank/credit card make sure they did not point their system to that charge as being possible fraud, it can show as posted but being held cause no response from the customer stating they are doing this charge. I have gone thru
this with a different product even tho it was showing posted it was held by my cc company cause i didn't respond to the text nor email that it was me making this charge. This is very frustrating I know but it was my fault that time.

Have you tryed to buy more gold from the xbox website

one thing you could try is to cancel your subscription and re Purchase On your phone or though a computer on microsoft.com

You can request a refund here. https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Thats kinda what problem is, everytime i contact support or follow up with them as they dont keep promise to follow up as they say, i am told that my issue was not escalated properly and that it needs to be submitted again. After the 3rd time re escalating
my request and with no contact from customer service how am i as a customer assured that it is being fixed?? If i call in to inquire, its the start of another escalation, hence why i said its a run around

The only thing I can suggest you is to be patient and follow up with customer support to solve this issue. As for their performance you always have a chance to rate it at the end.