Getting refund

Sorry but it clearly states no refunds when buying something on the marketplace.

Go to the accounts section on the right of your dash,click on that & then download history & it will tell you what has been downloaded on your console.

If no one in your household made the purchases then you should contact support for your region & open an unautherized access case & also contact your bank & cancel any debit/credit card that is linked to your account

There horrible with refunds , i bought banjo nuts and bolts for the x1 because it said it was a working BC game on the Canadian list and i bought it and nope it did not work , called them they said give it a few days so i did and then it was pulled from
the Canadian BC list so i called back with my code they gave me for my open file with customer support and they said since it was not on the list they cant do anything WTF and then the person had the gull to say i can play it on my 360 WTF . I said first i
wont waste a dime on my busted 360 i bought it for the x1 as it was on the list and advertised as no 360 needed to buy or play and now it was just pulled and i have proof of pics and its on my file from my earlier call but nope they don't care so i am out
over $20 now because small guns does not work also . Very anti-consumer they have become of late with there customer service at 18004myxbox

Hi Pride,

you only really have two options if you are chasing a refund. You can speak to xbox account support
here or try going to Zenimax/devs support

here.

SnowRunner. Its is the Premium Edition.

You have had the game for too long they are not going to refund you through that process. You can try to pursue this with the developer or contact a support rep and speak to them.