getting on my account

Hi,

The message you're getting may be updates needed for the game, your in-game or your Xbox credentials, or updates needed for your device. For us to have a better overview of your concern, kindly answer the following questions:

• Is this the only game you're encountering this concern?
• What is the exact error message you're getting when you try to access Call of Duty: Infinite Warfare?
• Are you using an Xbox One console, an Xbox 360 console or a Windows 10 PC?

Xbox live is down that is why - check Xbox.com/status for updates

If you have run into an issue involving payment options, calling phone support and speaking to the billing department is the only way to get it resolved.

G'day Chimera! It sounds like you're having some trouble remembering your account's email and password to sign in, is that correct?

If the profile is saved to your console, then the email field should already be filled in when it prompts you for email and password. That email is the one tied to your Microsoft Account, and it's the one you need to sign in with. If you don't remember your
Microsoft Account password, then that can be reset here. If that's no good, then we can try a full
account recovery too.

Let us know how that goes! We don't want to see you miss out on any Xbox Live time. =)

Aso try going to account.live.com and update your two step verification
windows.microsoft.com/.../two-step-verification-faq

You may try going to change your password from account.live.com as well then signing into the xbox it will ask you for your new password and make sure to select for it to sign you in authomatically