Getting my old tag back - the longest problem ever!

Ultimatequinoxe · May 7, 2014

Hello all,

I have posted about this years ago (literally). When I first bought a 360 when first released, I signed up with a gamer tag of Ultimatequinox, and used an .fsnet email address. As some will know, freeserve died ages ago, taking my chances of receiving a
password reset (as I cannot remember it anymore).

So I have a tag with tons of downloaded stuff and a respectable gamer score since 2006 which I can no longer use - all because of the password. And of course I've emailed various people here, and at microsoft, all coming back with the same response of answer
these security questions (that are years old, like the bank card used at the time and so on) which I can't answer. All thats needed is a reset, just one, so I can get back into the account and get my tag back and make use of all the money time spent on it.
But microsoft and xbox live cant help me beyond the generic responses - this needs someone specific - anyone out there? Thanks!

:)

hairy goose · May 7, 2014

Gamertag changes

way back in 2000/01 when I first started xbox and live I had a gamer tag. While travelling, I let my subscription slide and had to create a new tag on my return. Is there any way of getting the old tag back ?

SomeSine7578073 · May 7, 2014

my acount has the wrong gamertag

2 months ago account was hacked and after the process of getting it locked ect. i logged onto my account here on the site and now my gamer tag is wrong how do i get my old gamer tag back?

Hi Im Kael · May 7, 2014

Your problem is indeed a pickle. Try contacting Microsoft directly through one of their many toll free phone numbers and they should be able to assist you -- or at least more than us.

xTye · Oct 31, 2018

Unfortunately, without that information to initiate a reset...it's lost. That's how the system is in order to make sure our accounts are secure. It may be frustrating, but it's just how their system is.

Hi Im Kael

Your problem is indeed a pickle. Try contacting Microsoft directly through one of their many toll free phone numbers and they should be able to assist you -- or at least more than us.

xTye

Unfortunately, without that information to initiate a reset...it's lost. That's how the system is in order to make sure our accounts are secure. It may be frustrating, but it's just how their system is.

Francia J.

Hi ShawnGalloway2, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Our Xbox Profile is linked to our Microsoft account which means that you just need to sign in on the correct account for you to access your Xbox profile along with your games and everything.

Kindly check all possible Microsoft email addresses. You may also check this link to locate your Microsoft email address: https://support.xbox.com/en-US/help/account-pro...

OopsyitsPoopsie

It sounds great to me, the only thing I have a problem with is making my aaccount have the hecg gamertag on the front. Only because I love my gamer tag now and it's the longest I can make it

Jay Tarala

Thanks, I appreciate you getting back to me but that isn’t helping.

Maybe I’m not explaining this right.

I restarted my console this morning when I signed back in I didn’t read things correctly and used my email and password to sign in and then started with a new gamer tag with the same email as my old gamer tag.

Now when I sign in it’s my new gamer tag that pops up. I tried deleting the new tag off my console and resigning in but again the new gamer tag pops up.

There is no option to look for tags associated with the same email???

All my purchased games and game pass is associated with my old gamer tag. How do I get my old gamer tag back with this email and onto my console???

Getting my old tag back - the longest problem ever!