Getting my minecraft account back

Adrian Szłapak · Sep 7, 2022

Hi,
I purchased minecraft license from official store in 2014 (PC version), i played for some time as a kid, and then I propably changed email or password.
For like 3 years now i'm trying to contact mojang support to recover my account (reset both email and password), without success.

I have all nedeed information to do so (Transaction ID, Order ID, Month and Year of Account Registration, City and Country of Account Registration, Name in account, Date of Birth, In-game nick and all email addresses I could possibly have set with passwords) and even asnwers to security questions.

With every ticket i sent i only got automatic responses and i got one human answer that said in short "we have been unable to verify you for the requested account. The information being provided has not been enough to verify or has not matched the account in question."

I could just buy a new account after all this years but i really want to have my original username.

Thanks for all support

:)

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Adrian

As you don't remember the email address (and if it's a Microsoft account), you may need to proceed with the account recovery form:

https://account.live.com/acsr

Also, you could try alternative methods to recover your account here:
https://support.microsoft.com/en-us/account-bil...

Here in the public forums no one can assist you with this process / tell your the specific email / modify or share account details due to privacy and security policies

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello MaxCantero, from your description it seems that your account was hacked and after that your email was changed so you managed to make a new account with your old email.

Try account recovery by filling out the account recovery form below.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

If you are not able to recover your account through that form, in this case you should contact Xbox Customer Service and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

https://support.xbox.com/en-US/contact-us

Kathy A.

Good day!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Respectfully,

Microsoft Moderator

ensiv

Allow us to make sure that you will get the answers you will need for every step and with that to happen, please provide us details that will help us isolate the issue you have asked. We know that you have two Gmail account, may we confirm if what you mean by this line? ...At some point microsoft has decided to merge this account with my other microsoft account that also has a Minecraft account on it that I never use...

Are you referring to migration of all Mojang account to Microsoft account? How to Migrate Your Mojang Account to a Microsoft Account (No Images) | Minecraft Help

Or are you referring to adding alias to a Microsoft account? How to Migrate Your Mojang Account to a Microsoft Account (No Images) | Minecraft Help

Lastly, is this two-account merge because the security information of the Microsoft account is the other email? Microsoft account security info & verification codes - Microsoft Support

Security information - alternate contact email address or phone number is relevant in recovering the account, without security information you will have slim chance of recovering the account.

So basically the microsoft account that should have my minecraft account on it is m***PII REMOVED***@gmail.com, but when i go to the minercaft launcher to login it says this email is associated with one of my other microsoft accounts e***PII REMOVED***@outlook.com, and then it tells me to login to the e***PII REMOVED***@outlook.com email, I believe they've merged because I haven't purchased minecraft on the e***PII REMOVED***@outlook.com account but when I go on the minecraft site and login with that email it says I own minecraft and the account is called "***PII REMOVED***" my minecraft account that's connected to m***PII REMOVED***@gmail.com should be called "***PII REMOVED***" 1 "V" instead of 2.

I tried looking for a way to unmerge them myself but I couldn't find away, when i try and login to the m***PII REMOVED***@gmail.com account it says I can create a new account using this email even though it's associated with e***PII REMOVED***@outlook.com, i decided to try this because I though if my minecraft account is connected to the email m***PII REMOVED***@gmail.com then if create a new account using that email then since it's still connected to that email it'll work, it didn't though and I still can't access my minecraft account, I reached out to minecraft support and they keep telling me to come here.

EDIT: Removed personally identifiable information (PII) from post.

Kathy A.

Hello ensiv,

Thanks for your reply.

Please correct me with the details you have shared to us and provide us details about what we missed.

Basically, Mojang account is what you mentioned Minecraft account or the credentials to use in playing Minecraft, is not a Microsoft account unless it was registered to Microsoft, or the email domain is from Microsoft. Mojang account then was announced to make it more secure and accessible in verification by migrating its data to a Microsoft account. Now. let us focus on where your Mojang account should have been.

We notice you mentioned 3 different emails in your last reply, we remove the whole username to protect your privacy. Please do not provide it however if you would like to make a statement out of one account you may try this:

m***@gmail.com

e***@gmail.com

e***@outlook.com

Minecraft username and Microsoft gamertag are not the same too. Minecraft username is unique to all Java edition players however, Microsoft gamertag is present to all Xbox games.

Now the question here is if you have purchased the game on this account - e***@outlook.com then you must see the license on the Minecraft site. To check or migrate the account, you will need to sign into this link: Log in | Minecraft and look at the screenshot below and fill out the blue rectangle for signing into Mojang account. Otherwise, if you believe this e***@outlook.com is already a Microsoft account when you make the purchase, go back to this link: Log in | Minecraft and to check the screenshot and select the green button Sign in with Microsoft. Sign into Microsoft account.

If you cannot find or locate the right account from which you have purchased the Microsoft license you may want to check each account's order history however, order history is only accessible to accounts that has no log in issues.

We look forward for any details you can provide.

Regards,

Getting my minecraft account back