getting lots of error messages with new update to media player preview (0xc1010107, ...

Discus and support getting lots of error messages with new update to media player preview (0xc1010107, ... in XBoX Games and Apps to solve the problem; has something recently changed, because the video files I am talking about , two weeks ago played perfectly with no problems... but now everything has... Discussion in 'XBoX Games and Apps' started by dodgaholic, Oct 15, 2014.

  1. getting lots of error messages with new update to media player preview (0xc1010107, ...


    has something recently changed, because the video files I am talking about , two weeks ago played perfectly with no problems... but now everything has stopped playing.
     
    Anthony-Taylor, Dec 17, 2014
    #16
  2. OK a quick update... After a big more digging around online to see if there is a solution, I think I have found something, which on this occasion has worked for me.

    I was getting "Cant play file, try again later" all the time.

    Solution:- don't just exit the media play, actually close the media play by displaying the menu and then selecting QUIT MEDIA PLAYER. I then re-opened the media play and the files were working again. The menu to QUIT is accessed by selecting the media player
    on the home page (or where you have put it) and not from in the media player.
     
    Anthony-Taylor, Dec 17, 2014
    #17
  3. I've not had the "Can't play file..." message but it's good to know there is a solution should it happen.

    My solution is mainly for any movies with DTS audio as currently XBOX ONE won't support it.

    Oly
     
    BLADERUNNER811, Dec 17, 2014
    #18
  4. getting lots of error messages with new update to media player preview (0xc1010107, ...

    Hey, guys! Thanks so much for the hints on how to get these issues resolved. This will definitely help out others if they run into this in the future. This thread is a little old. If you need assistance with any other support issue, please post up a new
    thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the individual support that works best on the forums. getting lots of error messages with new update to media player preview (0xc1010107, ... :)
     
    Misses Quinzel, Nov 1, 2018
    #19
  5. Grudo Win User

    getting lots of error messages with new update to media player preview (0xc1010107, 0xc00d36c3, 0xc00d5212)

    Looks like you nailed it. The problem indeed looks like its linked to the audio encoding. I compared seven different mkv files, four that would not play and three that played. The four that failed were all DTS audio, and all three working files were AC-3.

    So it appears DTS audio format is not supported at the moment.
  6. Anthony-Taylor Win User

    getting lots of error messages with new update to media player preview (0xc1010107, 0xc00d36c3, 0xc00d5212)

    OK a quick update... After a big more digging around online to see if there is a solution, I think I have found something, which on this occasion has worked for me.

    I was getting "Cant play file, try again later" all the time.

    Solution:- don't just exit the media play, actually close the media play by displaying the menu and then selecting QUIT MEDIA PLAYER. I then re-opened the media play and the files were working again. The menu to QUIT is accessed by selecting the media player
    on the home page (or where you have put it) and not from in the media player.
  7. frankiesbadger Win User

    getting lots of error messages with new update to media player preview (0xc1010107, 0xc00d36c3, 0xc00d5212)

    Ok guys problem solved.....well a way around it.

    Xbox one will not play any DTS files. You can get a download called Bigasoft total video converter.

    I have just tried this and it worked. I converted the audio to ac3 and it worked first time.
  8. Anthony-Taylor Win User

    getting lots of error messages with new update to media player preview (0xc1010107, 0xc00d36c3, 0xc00d5212)

    has something recently changed, because the video files I am talking about , two weeks ago played perfectly with no problems... but now everything has stopped playing.
  9. Wicked Flies Win User

    getting lots of error messages with new update to media player preview (0xc1010107, 0xc00d36c3, 0xc00d5212)

    this even happens to me with MP3s........MP3s! audio!!

    The media player doesn't seem to pick on videos, so much as the mp3s.

    the media player only tends to play one of two songs then errors out.
Thema:

getting lots of error messages with new update to media player preview (0xc1010107, ...

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