getting lots of error messages with new update to media player preview (0xc1010107, ...

Discus and support getting lots of error messages with new update to media player preview (0xc1010107, ... in XBoX Games and Apps to solve the problem; When i try playing a video and it works it will usually give me this one: 'please try again later 0xc1010107 (0xc00d36c3)' usually tho with files of... Discussion in 'XBoX Games and Apps' started by dodgaholic, Oct 15, 2014.

  1. dodgaholic
    dodgaholic Guest

    getting lots of error messages with new update to media player preview (0xc1010107, ...


    When i try playing a video and it works it will usually give me this one:

    'please try again later 0xc1010107 (0xc00d36c3)'

    usually tho with files of the same extension over half are coming back with:

    This item was encoded in a format thats not supported(0xc00d5212)

    :)
     
    dodgaholic, Oct 15, 2014
    #1
  2. Kent Romero
    Kent Romero Guest
    Media Player will not play music from my PC

    I can search through all of my music and different artists, but when I go to play a song it will not work.

    Error code 0xc1010107 (0xc00d36c3)

    Talking to chat support now.
     
    Kent Romero, Oct 15, 2014
    #2
  3. ShasnK
    ShasnK Guest
    Media Player and MPEG4

    I setup a DLNA server on my Synology DS413 NAS. The Xbox One sees the server and the content that I put out there (MPEG 4 format) and was playing them. Then all of a sudden it stopped playing the files and gave me the following error code: 0xc1010107
    (0xc00d36c3). The error message said to Try Again Later. I've restarted the media server, reindexed it, restarted the Xbox One, but the videos simply won't play anymore. This has all happened within the hour of initial setup. I don't understand how it
    can play a video one minute but won't play that same video the next minute. Thoughts or ideas?



    Thanks
     
    ShasnK, Oct 15, 2014
    #3
  4. ridoutt1
    ridoutt1 Guest

    getting lots of error messages with new update to media player preview (0xc1010107, ...

    I'm getting the same on most video files.

    Looks like a lot of codecs are unsupported.

    Have to keep my media center
     
    ridoutt1, Oct 15, 2014
    #4
  5. RustyDawg37
    RustyDawg37 Guest
    have not gotten any MKVs to play yet

    edit: have not tried usb but DLNA MKV is not working
     
    RustyDawg37, Oct 16, 2014
    #5
  6. Grudo
    Grudo Guest
    I can confirm *SOME* mkvs will stream properly over DLNA... however, most of them get the "encoding format" error as described above. It seems to be completely arbitrary because all my video files are the same format, yet some will play and some will not
     
    Grudo, Oct 16, 2014
    #6
  7. El Reggo
    El Reggo Guest
    I'm having the same issue. Some of my mkv's do work, but a lot give the format not supported message (0xc005212)
     
    El Reggo, Oct 16, 2014
    #7
  8. El Reggo
    El Reggo Guest

    getting lots of error messages with new update to media player preview (0xc1010107, ...

    Maybe some of the sound codec's aren't supported? like DTS vs x264. That's beyond me though I'm just guessing
     
    El Reggo, Oct 16, 2014
    #8
  9. DWINFROW
    DWINFROW Guest
    im gettin same on usb , when you look at video on dashboard explaining updates the media plaer does not say preview is that the the reason ?
     
    DWINFROW, Oct 16, 2014
    #9
  10. Grudo
    Grudo Guest
    Looks like you nailed it. The problem indeed looks like its linked to the audio encoding. I compared seven different mkv files, four that would not play and three that played. The four that failed were all DTS audio, and all three working files were AC-3.

    So it appears DTS audio format is not supported at the moment.
     
    Grudo, Oct 16, 2014
    #10
  11. Buckwheeat
    Buckwheeat Guest
    MKV vids with DTS audio won't work for me either. This should be a simple update for media player app I would think. Crossing my fingers they include as many audio formats as possible.
     
    Buckwheeat, Oct 16, 2014
    #11
  12. Ok guys problem solved.....well a way around it.

    Xbox one will not play any DTS files. You can get a download called Bigasoft total video converter.

    I have just tried this and it worked. I converted the audio to ac3 and it worked first time.
     
    frankiesbadger, Nov 24, 2014
    #12
  13. Wicked Flies
    Wicked Flies Guest

    getting lots of error messages with new update to media player preview (0xc1010107, ...

    this even happens to me with MP3s........MP3s! audio!!

    The media player doesn't seem to pick on videos, so much as the mp3s.

    the media player only tends to play one of two songs then errors out.
     
    Wicked Flies, Nov 27, 2014
    #13
  14. Media player did work perfectly and in a recent update, they fix the folders issues, but now, nothing works. All I get is "Cant play file, try again later". Doesn't matter what I try....
     
    Anthony-Taylor, Dec 17, 2014
    #14
  15. I can also confirm that it is a DTS audio problem but it can be worked around very easily with a free program called PopCorn MKV AudioConverter.

    Install it and it will ask if you want to also install MKVToolNix. Once installed just select the source MKV movie file and tick the box on the top right "Convert DTS Tracks". Also tick "convert to Dolby Digital". You have a few other options in here to
    keep the DTS file too. This is up to you but I've not found a way of changing ausio tracks in the Media Player. (If anyone has let me know).

    You then select file destination (Use a drive that's different to source). HIT RUN!

    This will fairly quickly (10mins on my PC with a SSD drive) convert the DTS to Dolby Digital and Remux it back into the MKV to create a new video file with audio that will play.

    Hope this helps!

    Oly
     
    BLADERUNNER811, Dec 17, 2014
    #15
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getting lots of error messages with new update to media player preview (0xc1010107, ...

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