Getting kicked off

LilAngel200485,

According to your gamercard you still have an active Gold membership since your gamer tag name is in gold letters. You may want to check your
https://commerce.microsoft.com to see when your Gold subscription expires. Additionally, you may want to go an Xbox Live Connection test as well as checking your local Xbox Live status (http://xbox.com/status).

This happen last month I wasn't very happy I couldn't watch Netflix or anything

It also depends on how well your router performs UPnP. Each Xbox One uses the same ports to communicate to the router which in turns talks to Xbox LIVE. Some routers I've used don't dynamically update the UPnP table as well as they should.

I experienced the same issue you had and it was due to my other Xbox One being turned on first, thus reserving the ports via UPnP and allowing itself to have an open NAT. I then turn on my second Xbox One and I had a moderate, or sometimes strict NAT due
to the required ports being reserved for the first Xbox One.

I'm not saying this is the issue you have, but if other troubleshooting steps fail, reset the router and then turn on your Xbox One first (meaning the other Xbox One is unplugged completely), and test functionality. If the issue no longer appears, then that's
probably the fault and you will have to manually forward the ports via the router which you might not have any control since it's provided by Charter. Of course if the ports are forwarded to your Xbox One, then your brother will probably experience the same
issue you are now.

Hello,

Thanks for the support message.

It sounds like you were on Auto Renew. Was this the case? It currently shows you as Gold, so you shouldn't be having any issues with accessing Netflix. Would you be able to give us as much information as possible pertaining to your issue so we can offer
the best assistance to you?

When your Gold, and you let your membership expire, by default, you automatically do go back to being a Silver (FREE) member of Xbox LIVE.

Cheers!

No one here could tell you exactly what happened. Live did have some issues last month. You could have been in one of the affected areas and it just happened to happen when your gold expired.