getting kicked off xbox live

winkelstilskin · May 9, 2015

so a couple times a week when I'm playing destiny all of the sudden i completely lose connection to xbox live. I still have internet and everything as i go check on my laptop and the internet itself is fine. but it says I'm not connected to xbox live.
when i go to test connection it says i need to set up my wireless, as in set it up from scratch. i found a temporary solution by clearing my mac address but it hasn't solved the issue permanently. is there something wrong with my xbox or my router? any help
would be appreciated

:)

Pr0phet1221 · May 9, 2015

getting kicked of xbox live

Edit: getting kicked off Xbox live

Mister Taurus · May 9, 2015

Getting kicked off xbox live

Hi there,

We appreciate you reaching out to us with this issue. You can only have one console marked as your Home designated Xbox to share games and Xbox Live. So, you can be logged into the console you're playing on without disturbing the Home console you designated.
The other two consoles would need to have another Xbox Live subscription attached to them. Thank you.

se7enthsignsoul · May 10, 2015

I had the same exact problem when i was playing destiny your temporary fix helped me get back online

Pr0phet1221

Edit: getting kicked off Xbox live

DEON-B520DDBA-C0F2-4

When ever I'm on xbox live why does it kick Me off of xbox live I can be on xbox live for like 20mins and suddenly I get kicked off and have to sign in all again help please.

eG x Thee Elf

LilAngel200485,

According to your gamercard you still have an active Gold membership since your gamer tag name is in gold letters. You may want to check your
https://commerce.microsoft.com to see when your Gold subscription expires. Additionally, you may want to go an Xbox Live Connection test as well as checking your local Xbox Live status (http://xbox.com/status).

LilAngel200485

This happen last month I wasn't very happy I couldn't watch Netflix or anything

ZyNLeX

It also depends on how well your router performs UPnP. Each Xbox One uses the same ports to communicate to the router which in turns talks to Xbox LIVE. Some routers I've used don't dynamically update the UPnP table as well as they should.

I experienced the same issue you had and it was due to my other Xbox One being turned on first, thus reserving the ports via UPnP and allowing itself to have an open NAT. I then turn on my second Xbox One and I had a moderate, or sometimes strict NAT due
to the required ports being reserved for the first Xbox One.

I'm not saying this is the issue you have, but if other troubleshooting steps fail, reset the router and then turn on your Xbox One first (meaning the other Xbox One is unplugged completely), and test functionality. If the issue no longer appears, then that's
probably the fault and you will have to manually forward the ports via the router which you might not have any control since it's provided by Charter. Of course if the ports are forwarded to your Xbox One, then your brother will probably experience the same
issue you are now.

getting kicked off xbox live