Getting Kicked Off Multiple Times - Do you own this game or app message?

Discus and support Getting Kicked Off Multiple Times - Do you own this game or app message? in XBoX Games and Apps to solve the problem; My xbox is hard wired to router which has a 1 Gbps up/down fiber internet connection. I am playing with friends daily on xbox party talking to and... Discussion in 'XBoX Games and Apps' started by LeakyBuffer, Jul 25, 2020.

  1. LeakyBuffer
    LeakyBuffer Guest

    Getting Kicked Off Multiple Times - Do you own this game or app message?


    My xbox is hard wired to router which has a 1 Gbps up/down fiber internet connection.

    I am playing with friends daily on xbox party talking to and hearing them while playing Fallout 76 and I will at least once a day get pulled out of the game asking if I own the game or app message.

    I then click the xbox live services check button and ALL services are GREEN CHECK MARKED. Keep in mind when this happens I am still talking to my friends and hearing them on xbox live party, so there is no internet interruption of any kind.

    Is there anything else to do to troubleshoot this issue? As when it kicks me out I lose everything in the game for that play session and it's extremely annoying.

    Also when this happens sometimes, when I try to re-launch Fallout 76 and I cannot launch the application with continuously getting this error and I haveto keep trying to sign out of xbox live and sign in until it starts working.

    EDIT: I just had the issue again where I got pulled off the game late into a mission that took quite a bit of time to get thru and got pulled out which means I lose my progress. I tested the NAT type and it comes back as Open. I do a speed test and it
    comes back as not being able to do a speed test (meanwhile thru a laptop on same network I can do a speedtest on wireless of ~250 Mbps up/down).

    :)
     
    LeakyBuffer, Jul 25, 2020
    #1
  2. JONO228 Win User

    "Do you own this game or app?" message

    Reset your xbox and uninstall then reinstall the game, that should do it...
  3. Airyrose666 Win User

    "Do you own this game or app?" message

    check to be sure you're designated as the home Xbox account on the console.
  4. XBF Diego M Win User

    "Do you own this game or app?" message

    Hi LuminaryFL,

    Thanks for the response. I'm sorry to hear the issue still persists. Just to confirm, was the game able to successfully install the first time? If so, I would recommend uninstalling the game and trying to install it again.

    There may be an issue with how the license is applied to your account since something is blocking the detection on the console that your account doesn't have the license. I'll try to get more information to see if others are having a similar issue.

    Let us know if you are able to re-install the game.
  5. LuminaryFL Win User

    "Do you own this game or app?" message

    Hi, thanks for your reply.

    I'm indeed connected to Xbox Live and signed into the correct profile. I have no problem running Game Pass games for example.

    I have tried hard resetting as you suggested but it didn't seem to resolve the issue.

    Is there anything else that can be done or someone to contact?

    Thanks
  6. xDevilxGirlx421 Win User

    "Do you own this game or app?" message

    Hi,

    have you tried removing your account and re adding it to see if that fixes your issue
Thema:

Getting Kicked Off Multiple Times - Do you own this game or app message?

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