getting in contact with the enforcement team

Hello, fellow ambassadors im needing your help now. I'm rather confused. I have just got this email.





Notice of Xbox Live enforcement action

[DO NOT REPLY to this email address. It is not monitored.]

This message is to notify you that your Xbox Live account has been subject to enforcement action due to a violation of the Microsoft Services Agreement.

This notification has been sent to your Xbox Live account and the email address associated with your Microsoft Account. For additional information please visit enforcement.xbox.com.

This violation was brought to the attention of the Xbox Live Policy & Enforcement Team through complaints filed by other Xbox Live players or in the course of our operation of the service. After reviewing any complaints and other available evidence, the Xbox
Live Policy & Enforcement Team determined that a violation of the Microsoft Services Agreement occurred and enacted the appropriate enforcement.

By visiting enforcement.xbox.com, you can:

• View your enforcement history
• Learn why violations of the Microsoft Services Agreement harm the Xbox Live service and community
• Learn how to Stay Safe on xbox live and avoid future violations
• Learn how your enforcement affects your account on Xbox 360, Xbox One, and Xbox on Windows

Note: Customer Support is not able to modify or provide any further details about your enforcement. Additionally, the duration of your enforcement and impacted Xbox Live features are subject to change without prior notice by the Xbox Live Policy & Enforcement
Team if we discover additional evidence of violations. For the most up-to-date information about this action, log in to enforcement.xbox.com with your Microsoft Account and view your enforcement
history.

Thank you,

Xbox Live Policy & Enforcement Team

Enforcement NameEnforcement DateCase Review Status

[table][tr][td]Staff Impersonation [/td][td]13/01/2017, 22:07:53(Month/Day/Year Time)[/td][td]Apply for Review[/td][/tr][tr][td]Enforcement Detail :- This account engaged in the impersonation of Microsoft staff or other official partners. This activity may include having a Gamertag, profile content, or communications that claim or imply that this account is Xbox staff, threatening to ban or enforce against other players, or exercising authority in an attempt to coerce other players or obtain personal information. For more information, visit: https://enforcement.xbox.com/Home/StaySafe#topic11. This enforcement affects the account's Xbox Live privileges until 27/01/2017, 22:07:53.I have clicked my history and this is what it says [/td][td][/tr][/table]

[table][tr][td]Club Name [TAG pHiLlIpS 16056][/td][td]13/01/2017, 22:09:44(Month/Day/Year Time)[/td][td][/td][/tr][tr][td]Enforcement Detail :- The name associated with this Club contained inappropriate content. This may include profanity, sexual topics, hate speech, controversial religious topics, references to notorious people or organizations, sensitive current or historical events, or any content designed to sound like, look like, reference, or allude to these topics. A new system-generated name was automatically assigned to the Club, and the name that received enforcement will remain unavailable. Im hopping someone can help me get this sorted im rather hurt by this have been a loyal memebr of the ambasstors team sice it started and on xbox for around 7 years and this is the first time anything like this has happend to meBest John[/td][td][/tr][/table]

:)

 

Need contact with enforcement team.

As long as you filed a complaint on him, they will investigate him. Suspensions are not always immediate and there is no way for you to now for sure if/when action is taken. Calling out other gamers is not allowed on the forums.

 

Contact enforcement team

The enforcement team do not use the forums.The only way to contact them is via a case review.

If the case review was upheld then there's nothing you can do other than wait out the suspension.

As per the ToU/CoC you agreed to the enforcement team are not obliged to show you any evidence or specifics.

 

i have tried doing this but it doesn't work lol

The Case Review process provides Xbox Live players with the option to request a formal review of an enforcement action, such as an account suspension or forced Gamertag change. This provides an opportunity to interact with an agent of the Xbox Live Policy
& Enforcement Team (XBLPET) and learn about the enforcement in greater detail.

Before proceeding, the Case Review tool will confirm your eligibility. If you are not already eligible for a free Case Review you will be asked to complete a short questionnaire to help gauge your understanding of the Microsoft Code of Conduct and associated
policies. You will have two opportunities to successfully complete the questionnaire. Two unsuccessful completions will result in a 24 hour block from further attempts, during which time you may wish to study the policies outlined in the Code of Conduct.

After submitting a Case Review XBLPET will thoroughly investigate the circumstances that led to the enforcement action. This includes reviewing available data and re-examining evidence that contributed to the enforcement.

During the Case Review process, XBLPET may require additional information from you. In this event the case status will display as “Need Info”. Case notes from an enforcement agent will indicate specifically what information is required for the review to proceed.

At the conclusion of the Case Review, the enforcement may be upheld or overturned. If the enforcement was not warranted or lacked sufficient evidence it will be overturned. However, if the review determines that the enforcement was warranted, the decision will
remain in place and the account will not be eligible for compensation for any lost service time or content.

Your conduct during the case review is subject to the rules outlined in the Microsoft Services Agreement and Code of Conduct. Abusive or belligerent behavior will not be tolerated. When submitting a case for review or replying to a request for additional information,
do not abuse or threaten Microsoft employees or post profane, bigoted, or otherwise provocative content. Disregard for these rules may result in the closure of your Case Review. Especially egregious violations may result in additional Xbox Live enforcement
action.

Note: This is a preview version of Case Review. During this preview, all cases may be submitted free of charge. After the preview period has concluded, some Case Review submissions will require a one-time deposit to facilitate the thorough investigation and
analysis expected of each case. During this preview period, the Case Review process is only available in English.

 

and before anyone says to try and appeal it on the enforcement page i can it would not load after contacting Xbox support on twitter they sent me a another link and its said this?

To qualify for a Case Review please answer the following questions correctly:
Refreshing or leaving this page may result in a failed questionnaire attempt.

You have exceeded your maximum number of attempts for the day. Please try the questionnaire again after 24 hours. In the meantime, refer to the Xbox Live Code of Conduct to familiarize yourself with the rules and policies
of the Xbox Live service.
Would you like to

 

You seem to be in some hot water over apparently impersonating yourself as a Microsoft employee, and something about your Club name being inappropriate.

A case review is literally the only way the talk to the Enforcement team. If the case review process isn't working right now, try again later.