Getting charged twice for one purchase?

Discus and support Getting charged twice for one purchase? in XBoX Games and Apps to solve the problem; So I recently purchased a dlc for Black Ops 2 using a prepaid card and the funds were taken from the card, but today I got a notification that the visa... Discussion in 'XBoX Games and Apps' started by IronBelief, Jul 19, 2015.

  1. IronBelief
    IronBelief Guest

    Getting charged twice for one purchase?


    So I recently purchased a dlc for Black Ops 2 using a prepaid card and the funds were taken from the card, but today I got a notification that the visa account linked to my Xbox account was also charged for the purchase. I just wanted to know if it was just
    a confirmation or if the funds were taken from both the prepaid card and the visa account.

    :)
     
    IronBelief, Jul 19, 2015
    #1
  2. block236
    block236 Guest
    Got charged twice for DMC Collection

    I was charged twice for my Destiny Expansion pack, how do I talk to someone about getting one of these credited back?
     
    block236, Jul 19, 2015
    #2
  3. Krimit De Krim
    Krimit De Krim Guest
    Xbox live

    I haven’t had Xbox live for MONTHS and they randomly charged me for one month TWICE in one day and I can’t find ANYTHING about getting a refund
     
    Krimit De Krim, Jul 19, 2015
    #3
  4. ngocphi
    ngocphi Guest

    Getting charged twice for one purchase?

    Check commerce.microsoft.com
     
    ngocphi, Jul 19, 2015
    #4
  5. IronBelief
    IronBelief Guest
    I might be doing something wrong but all I saw was billing information, no billing history.
     
    IronBelief, Jul 19, 2015
    #5
  6. Smwutches
    Smwutches Guest
    You should see a section for Payment and Billing that will list your purchase history. That will show you what purchases you've made and how you paid for them.

    If you still don't see that option, or you do see that you were charged twice, you'll need to contact support directly and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Nov 1, 2018
    #6
  7. ngocphi Win User

    Getting charged twice for one purchase?

    Check commerce.microsoft.com
  8. Smwutches Win User

    Getting charged twice for one purchase?

    You should see a section for Payment and Billing that will list your purchase history. That will show you what purchases you've made and how you paid for them.

    If you still don't see that option, or you do see that you were charged twice, you'll need to contact support directly and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  9. IronBelief Win User

    Getting charged twice for one purchase?

    I might be doing something wrong but all I saw was billing information, no billing history.
  10. Misses Joust Win User

    Charged twice for one purchase?

    G'day DEVIA! Please start a new thread and offer us some details of exactly what happened. What movie did you purchase? From what app was it bought? Have you reached out to our phone team to discuss a refund of one of the purchases? Let us know!
  11. Jamie HD x Win User

    Charged twice for one purchase?

    I have purchased Xbox live for one month but has rolled on to next month as well so I cancelled my auto subscription. I was charged twice each month along with small amounts coming out of my bank from Microsoft, I really can't explain this!
Thema:

Getting charged twice for one purchase?

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