getting booted from xbox live during games or in other apps

jellyfish2677 · Jan 17, 2014

about a week ago my xbox started booting me out of xbox live and then when i would try to sign back on it would tell me that there was an issue signing on. id try a few times and get it to sign and get the message that some xbox live content wasnt working
error code 8072ee2. i went out and bought a new router and got ahold of xbox support and what they had me do worked for a few days and yesterday i played a few games and in the middle of it got a bubble that said disconnected from xbox live today i was in
my amazon app and netflix apps and they start to do the buffering thing and then they tell me they arent available. does anyone have any ideas of what might be going on and maybe how to fix it

:)

JUST KING IT · Jan 17, 2014

Keep getting booted from Xbox LIVE during games.......

Can somebody please answer?

JUST KING IT · Jan 17, 2014

Keep getting booted from Xbox LIVE during games.......

What Country/State/Province do you live in? Ontario, Canada

Modem brand & model number: Hitron Technlogies - CGN2-ROG

Router brand & model number: Hitron Technlogies - CGN2-ROG

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Cable connected

Things you have tried:

Is UPnP Enabled? Yes/no/Unknown : unknown

Do you have a NAT error? If so, what is your NAT? Cable connected

Any Error Codes you encounter: No

Who is your ISP(Internet Service Provider)? Rogers Internet

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W: 0000 - 000B

X: 0000 - F001

Y: 20A8 - 4840

Z: 0000 - 0000

ID: FFFF - FFFF

L: 0015 - 10F0

Q: 8007 - 0435

T: Wired

D: 192.168.0.12/255.255.255.0

S: 192.168.0.1

C: 192.168.0.1/0.0.0.0

iNb4 Ownage · Jan 17, 2014

Hello, this error code suggests that there is a problem with the billing method for your account such as an expired Credit Card or an outstanding balance.

To resolve this problem, try the following solutions:

Remove your card and try again.

If you’re trying to purchase a new Xbox Live subscription and you receive error 80190864, the payment option has a billing decline violation against it and can no longer be used to sign up. If you have a previously unpaid balance for a previous subscription
on the payment option you are trying to use, please provide a different credit card for the purchase.

Use a prepaid Microsoft Points or membership card if available. Alternatively, you can purchase a prepaid Microsoft Points card from a retail location and use it to make purchases. Note that not all purchases support Microsoft Points or prepaid options.
Before purchasing Microsoft Points or a prepaid card, make sure that purchase option is available for the item you want to purchase.

Check your billing information: Please review your billing information by going to https://billing.microsoft.com/ and make sure all of your Payment information is up to date and correct.

jellyfish2677 · Jan 18, 2014

ive never had a credit card on there before..kind of a new question then. my modem is super old like 10ish years maybe we got it when charter was bresnan communications..could that be my issue too? that its soooooo old its outdated?

iNb4 Ownage · Oct 31, 2018

Hey again Jellyfish! That could very well be the issue. When was the last time you updated your firmware on the router? You can do this by reviewing the manual of your router or the online manual of your router and logging into your router.

jellyfish2677

ive never had a credit card on there before..kind of a new question then. my modem is super old like 10ish years maybe we got it when charter was bresnan communications..could that be my issue too? that its soooooo old its outdated?

iNb4 Ownage

Hello, this error code suggests that there is a problem with the billing method for your account such as an expired Credit Card or an outstanding balance.

To resolve this problem, try the following solutions:

Remove your card and try again.

If you’re trying to purchase a new Xbox Live subscription and you receive error 80190864, the payment option has a billing decline violation against it and can no longer be used to sign up. If you have a previously unpaid balance for a previous subscription
on the payment option you are trying to use, please provide a different credit card for the purchase.
Use a prepaid Microsoft Points or membership card if available. Alternatively, you can purchase a prepaid Microsoft Points card from a retail location and use it to make purchases. Note that not all purchases support Microsoft Points or prepaid options.
Before purchasing Microsoft Points or a prepaid card, make sure that purchase option is available for the item you want to purchase.

Check your billing information: Please review your billing information by going to https://billing.microsoft.com/ and make sure all of your Payment information is up to date and correct.

iNb4 Ownage

Hey again Jellyfish! That could very well be the issue. When was the last time you updated your firmware on the router? You can do this by reviewing the manual of your router or the online manual of your router and logging into your router.

JUST KING IT

Can somebody please answer?

Mister Ohnaka

Hey King! have you checked your connection speed?

Also, are there any other devices on your network at the time of the disconnects?

getting booted from xbox live during games or in other apps