Getting back old gamertag after purchasing a new computer.

Discus and support Getting back old gamertag after purchasing a new computer. in XBoX on Windows to solve the problem; I purchased a new computer and I play Microsoft Solitaire Collection and the new Xbox will not let me use my old gamertag which makes me lose my... Discussion in 'XBoX on Windows' started by LarryMattair, May 12, 2020.

  1. LarryMattair
    LarryMattair Guest

    Getting back old gamertag after purchasing a new computer.


    I purchased a new computer and I play Microsoft Solitaire Collection and the new Xbox will not let me use my old gamertag which makes me lose my achievements and scores. How can I get it to let me use my old tag? When I type in my old gamertag it
    says it is taken...yea, by me! It just went and generated one and started me at 0.

    :)
     
    LarryMattair, May 12, 2020
    #1
  2. LarryMattair Win User

    Getting back old gamertag after purchasing a new computer.

    I appreciate it...but I did. I have spent over 4 hours trying to get some answers that work. I even uninstalled Microsoft Solitaire Collection and re-installed. It didn't help. But thanks anyway.
  3. CadenPlascak Win User

    Getting back old gamertag after purchasing a new computer.

    Try contacting support. You account may have been hacked and or you gamertag was reused. If it hasn't been very long, reset your password to your account if you are locked out
  4. Tezzarrific Win User

    Getting back old gamertag after purchasing a new computer.

    sign in with the email and password you used previously. your gamertag is linked to your email.
  5. Tragggg Win User

    Unable to transfer gamertag

    I had the issue of losing my old gamertag when I switched from Xbox to Xbox360. This was several years ago now. MSFT refused to do anything after several requests so I stopped paying for Xbox Live.

    I was just about to buy a PS4 but thought I'd check my old gamertag. Guess what? It is available! They seem to have released the old gamertags!

    Unfortunately MSFT want me to pay to get my old gamertag back. The site says you get one change for free. All I wanted was to get my old tag back. I was forced to get a new tag because of what I believe to be a MSFT database issue.

    It's a shame since I wanted to stay loyal to Xbox.

    Back to looking at that PS4 purchase...
  6. fredgiblet Win User

    Getting an old gamertag back

    It sounds like your old account is on a different e-mail. If not then most likely the old Microsoft Account got closed. If THAT is the case then you'll need to contact phone support again as they'll need to escalate your case to get your gamertag moved
    onto a new Microsoft Account.
Thema:

Getting back old gamertag after purchasing a new computer.

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