Getting back into my account

I have the og info is can that help. I don’t have access to the account anymore becuase the person changed the email and password

Hi Logan, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

Please, use this website to get help recovering your account.

https://support.microsoft.com/accou...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Follow the prompts and contact a support Agent.

Hello Mater Bader,

We hope you are doing fine. Thank you for posting in Xbox Forums. We are happy to help.

If you are inquiring about the automated email feedback sent after summation of account recovery form then you will receive it maximum 24 hours. However to make sure we are on the same page, can you please detail out the concern you are raising?

Like, what error code/message you always see when you try to sign in to your account?

When was the last time you have signed into your account.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi EJBerr,

Because this problem requires personal information and we are on a public forum, only direct support from a Microsoft or Xbox agent may be able to help resolve this issue. You can get in touch with an agent using "Contact Us" on the Xbox support website. More importantly, please make sure that any payment methods on the account have been changed and that your banking institutions are secured on their end by contacting your bank.

XBF Drew

Hello Mater Bader,

We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.



Thank you for understanding.



Regards,