Getting annoyed

Hey there!



Sorry to hear about the issues. What troubleshooting steps have you tried so far? If you haven't done any yet, you can check out the
Casual Games FAQ section for some basic steps to try first. If those don't work, check out the this link regarding
Error Codes and How to Fix Your Game for some further steps.



In the meantime, could you also provide us with the following information as well? This will help us when we look into the issue.

• Region
  
• Device
  
• Mobile? (Y/N)
  
• Operating System
  
• Wired or Wireless connection
  

Additionally, providing us with a screenshot of your computer's DXDiag will help a bunch. You can press the 'Windows' key on your keyboard and type in 'dxdiag' and it should pop up. If you need further
assistance with this step, you can find instructions
here.



Thanks so much!



--------------------------------------





Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and
if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
troubleshooting.

@kingvas78 - You're comment made my day! LMFAO!!!

@GG - Thanks again.. BTW I like your avatar/gamer pic

It would help if you could tell us, how your console is connected to the internet.

Are you using Wireless LAN? Or is the console connected via Ethernet cable?

If you're using a wireless connection, please try a cable connection for testing purposes. We need to find out if the disconnects happen between console and your router, or if the problem is "behind" the router.

For example other wireless devices like baby monitors, cordless phones or microwave ovens can cause your wireless signal to break up. So please use a cable to test if the disconnects go away.

If you still get disconnected after trying a network cable, start up a PC and open a command prompt. To do that, press Windowskey+R and enter "cmd" on Windows, or on Mac and Linux open a Termnial.

In the command prompt/terminal window, type the following command:

PING www.google.com -t

(If you use Mac or Linux, omit the -t option)

You should see rows upon rows of numbers. Now play on your console, and as soon as you get disconnected, check your PC's output. Do the numbers significantly change? Or do you get error messages now? If so, contact your Internet Provider to have them check
your connection.

Also, in order to re-download your profile, do this:

Press the Guide button and then X to sign out of your profile. With the Guide menu still open, choose "Download Profile"

Enter your account's Microsoft Account email and Password (or your App Password if you have
made your account hacking proof via Two Step Verification)

Now let the console download your Profile.

When you turn off your xbox, I think you're automatically signed out. if you can remember to sign in quickly BEFORE you click a game when you turn your xbox back on, you should be fine. Do you use your kinect to sign in? because sometimes it might not "read"
you and you don't actually sign in when you think you have, causing your game to close when trying to start where you left off.

Dare I say, I have found my Xbox One to be buggy as well.