Getting an error code when trying to sign into xbox on win 10

When I try to sign in to MS Solitaire Collection, I get a sign in error "We could not sign you in to Xbox Live. Please check the Microsoft Solitaire Collection FAQ.... error code: 1170000."

Unfortunately I can't find this error code, or the answer at that link. I'm running Win 10. Help please!

Hi Kk96_blaze,

Yes, this troubleshooting is applicable to PC. The error code you are getting is related to logging in to Microsoft accounts.

You may also perform the following troubleshooting steps if this doesn't work.

Method 1:

Make sure your Windows OS is up to date.

Method 2:

Make sure the date and time are set correctly

Method 3:

Open Run

Type the command below

[table][tr]

ms-windows-store://home

[/tr][/table]
This will open the Microsoft Store interface.

Click on the action icon or the 3 dots on the upper right corner

Click on Download and Updates

Then Get Updates

Restart computer then check if you can download the game

Method 4:

Open Command Prompt with admin

Type the command below

[table][tr]

wsreset.exe

[/tr][/table]
Restart PC then test.

Method 5:

Open a new Windows Terminal as an Administrator (Press Windows+X and Select Windows Terminal Admin).

Select the Command Prompt or PowerShell profile from the down arrow chevron menu.

Type the command below.

[table][tr]

sfc /scannow

[/tr][/table]
Wait for the scan to complete.

If there's no errors, you can close the console now.

If it doesn't help, do a Component Store repair with this command:

[table][tr]

dism /Online /Cleanup-Image /RestoreHealth

[/tr][/table]
Restart the computer and run scan again.

[table][tr]

sfc /scannow

[/tr][/table]

Just making sure does this fix apply to pc?

Hi Kk96_blaze,

Greetings!

Thank you for posting in Microsoft Community.

Before proceeding, reach out to your ISP and checked if the listed ports below are opened.

A network port lets your Xbox One console communicate with the Xbox Live servers and other Xbox One consoles over the Internet. These ports must be open for Xbox Live to work:

• Port 88 (UDP)
  
• Port 3074 (UDP and TCP)
  
• Port 53 (UDP and TCP)
  
• Port 80 (TCP)
  
• Port 500 (UDP)
  
• Port 3544 (UDP)
  
• Port 4500 (UDP)
  

Note Some game developers require you to open additional ports.

Here are some troubleshooting steps that may help

Troubleshoot your network connection speed | Xbox Support

“NAT Type: Unavailable” appears in your network settings | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.