Getting a refund/microsoft points for a wrong purchase?

u r VICTIMISED · Jan 23, 2020

Hi community, looking for a bit of past experiences from some of you guys, i was in argos the other day and bought fifa 19 points which is a printed off code for £20.00 when i was actually wanting to buy fifa 20 points

i had realised before i even left the shop and went bavj and told the guy the mistake i had made but he said you have to go to xboxlive on the web and try and claim it back from there but theres not an actual choice for instore purcheses so i was wondering
have any of you guys had bought old content by mistake instore and had got it swithced for microsoft points ect?

thanks

:)

BakyOsijekHr

Go back to the guy and ask for the manager of the store.

Zenosos

Hi,

sorry to hear of your experience but any digital purchase made in a store is responsible only of the store you bought from. Microsoft cannot refund you money or credit for a retailer as they are not directly responsible.

secondly microsoft points were discontinued when xbox one was launched and now replaced with just credit of currency.

you will need to sort it out with argos as long as you havent claimed the code you are entitled to refund.

Daft Badger

Not done this myself but the guy in Argos was wrong,especially if it was a mistake on their part..You bought the wrong item in Argos & immediately realised you had the wrong item so they should of exchanged them for you.

The only way Microsoft could exchange or refund you if is you had bought the points from Microsoft directly.

u r VICTIMISED

Thanks for your reply, ive looked at my reciept and it says im exempt from their 30 guarentee so looks like im down £20.00

thanks though

NLbawz

Its a store thing so you shouldve done it at the store you purchased it at

Getting a refund/microsoft points for a wrong purchase?