Get To Know Our Team: Chad - Senior Software Engineer

Yea it is really frustrating not getting an acknowledgement of our issues... I'm a Software Engineer FFS.....I can troubleshoot and I am very certain that this is a result of the Software Update.

They cant fix it becuase they updated the store now i sent a request to the software engineer team

Is no one from MS and/or XBOX Software and Engineering teams, at least glances those forums i wonder? This is annoying

Exactly what Mr XBob, technically you already have all four episodes sitting on your hard drive. I'm not sure the exact reason for this approach. The advantage might not even be on our end. But as a software engineer, I know that it's less software part
numbers for them to keep track of.

Hey Nippaz, I took a look at the case, and it looks like one of the earlier agents might have had misinformation when they offered a 3-5 day call-back, I'm afraid. While your case is definitely in the hands of our senior agents, they likely haven't called
because they don't have an update beyond what we do--that the issue is still pending a resolution. Again, I'm deeply sorry for this experience--we are still waiting on a response from the engineering team today.