get this msg whwn redeem groove music

Your account is probably past due, I just experienced a very similar error when trying to redeem an xbox live gold membership.

The workflow sucks (please review this process Microsoft).

So instead of buying just one year, I ended up having to pay for 2.

So... don't be like me, go to your "easily accessible" account page or just buy it right from your device.

Don't bother redeeming a code, because you can't until your account is unsuspended... which is bs.

Thanks M$.

Hey there,

According to the Groove Music and Spotify: FAQ
HERE

"I bought a Groove Music Pass and haven’t redeemed it. What are my options?

As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get
your credit, contact customer support."

Since this is technically a Prepaid Groove Music Pass, you won't be able to redeem it and you'll need to contact our chat/phone teams for assistance.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Thanks for your patience,

According to the Groove Music and Spotify: FAQ
HERE

"I bought a Groove Music Pass and haven’t redeemed it. What are my options?

As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get
your credit, contact customer support."

Since this is technically a Prepaid Groove Music Pass, you won't be able to redeem it and you'll need to contact our chat teams for assistance.

You can contact Official Xbox Support through the live chat option
HERE.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

I have done all those before anyone comment anything.

When you click a app, you get prompt for a update of that app. Before the update I had no problem including groove.

So with groove music. When I uninstall the app. Installed the groove music the background music ( clicking the app from the guide button worked) closed out the app, clicked the groove music app you get a (what's new in groove) then when you click the app
from the guide button which just stops working.

When I mention the background music does not work. <-- it means I go to iheartradio select music go to a game and the music stops.

I won't do a factory reset. As I know it won't work. So does anyone have that issue? As have you even tried.

The music groove promotion was only available for first time user here is a link to check to see if it is the same promotion that you had.

*Offer valid until 12:00 AM GMT July 1, 2017 or while supplies last. Codes for additional free months must be redeemed by August 15, 2017. Customer must sign up for a free trial (new customers only). Credit card required. Prior Zune, Xbox or Groove Music Pass
trial customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber
via email or Xbox message center
https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove