German Warranty for Xbox One - 1 year?!

Hey there,

got another question: how long is the warranty for my xbox one in germany? Bought a new one 2 days ago and I read in the support site: 1 year in germany, but after I registered the console there is 21st January 2018 as end of the warranty… Does someone know
whats the reason for this...?!

:)

 

Xbox One advanced replacement (Optical Drive Error) -> US Import in Europe(Germany)

Hey ,

first i know it since they offer the costs for the replacement. I have had registered my Xbox One at xbox.com (german page) and i got the warranty-time to march 2016. The website didnt display any restrictions or additional informations.

I am very unhappy about this uncommon warranty restrictions. The german support told me they will try to avoid the costs and sent my support-ticket to the support in england.

Its looks like the german support is very helpless, because of they havent the possiblility to decide a ticket.

 

Controller warranty

Hi, this varies from region to region but it's my understanding that in the UK any bundled accessories such as a controller carry the same warranty as the Xbox itself, if you take a look at this link.

support.xbox.com/.../console-kinect-warranty

2. Duration

Without prejudice to any statutory warranty to which You may be entitled under any local law applicable to You, and unless any such law provides for a longer term, Microsoft offers this Warranty, for a term of one (1) year from the purchase date of such
Xbox One from an authorized retailer, and one (1) year for Accessories purchased from an authorized retailer.

(b) “Accessory” means a new Microsoft branded Xbox 360 or Xbox One hardware accessory purchased from an authorized retailer.

(c) "Warranty Period" for Xbox One means one (1) year from the date You purchased it; and for Accessories, means one (1) year from the date You purchased it, subject to article 2 below.

2. Duration

Without prejudice to any statutory warranty to which You may be entitled under any local law applicable to You, and unless any such law provides for a longer term, Microsoft offers this Warranty, for a term of one (1) year from the purchase date of such
Xbox One from an authorized retailer, and one (1) year for Accessories purchased from an authorized retailer.

So as I read that any accessory carries a 1 year warranty irrespective of it being purchased with the Xbox or afterwards. At least in the UK but the warranty offered does vary from country to country due to applicable laws in that country.

 

Hello,

I know that you are confused on the warranty on the console that you have. As per checking with Xbox support before, I was able to verify with them how long is the warranty for the console purchased in Germany. For the console you have 2 years warranty including
the power supply unit. For Xbox One Kinect and other accessories, you have 1 year warranty. That can be the reason you have until 2018 warranty.

You may confirm these information with Xbox Support as well. You may contact them at
support.xbox.com/.../contact-us

 

Hmm, but I found this on the support site:

2. Garantiezeit

Unbeschadet einer gesetzlichen Gewährleistung, die Ihnen womöglich gemäß dem für Sie geltenden lokalen Recht zusteht, und falls dieses Recht nicht eine längere Garantiezeit vorschreibt, gewährt Microsoft diese Garantie für den Zeitraum von einem (1) Jahr
ab dem Datum, an dem dieser Xbox One von einem autorisierten Einzelhändler erworben wird, sowie 90 Tage für Zubehör, das von einem autorisierten Einzelhändler erworben wird.

support.xbox.com/.../console-kinect-warranty

I didn't found this site in english, but it's stating, that I only got 1 year warranty since the day I bought the console (12. May 2016). And when it would be 2 years, shouldn't the xbox registration page show May 2018 as end-date?

 

I'm in contact with the xbox support and they said, that it should be 2 years. Now I had to send them my proof of purchase and now I have to wait what's happening.

Thanks Kaning Lamig25