Gems to Microsoft Reward Points Conversion Ratio is Outrageous

Hello,

We hear your frustration about Out of Stock or unavailable items in the MyVIP Vault. We are doing a series of MyVIP Vault restock deployments, the first of which will be happening in the beginning of May. We'll be restocking with many of the items people
have asked for. Keep an eye on the @XboxLiveRewards Twitter handle for Vault restocking and prize announcements.

So, a simple ratio should tell you 10000/500 = a gem is worth $20 and therefore a gem should be worth 20,000 Microsoft points.

Your math isn't quite right here... 10000 Gems = $500 -> 1 Gem = $.05

But still, after the conversion, 1 Gem = 1 Microsoft Point, 5000 Microsoft Point = $5 -> 1 Gem = $.001, which means Gems will be worth 1/50th the value as they would be at the highest tier of the vault (and 1/20th of the lowest tier, where 250 Gems = 5000
Xbox Live Rewards Points). So, the conversion should be at least 1 Gem = 20 Microsoft points.

So yeah, unless they change the conversion it seems to me like Microsoft is basically trying to devalue their rewards currency without paying out the prizes they've been teasing (everything is still out of stock unless you want to buy an Overwatch desktop
background) and screw all of their loyal customers.

Our gems and points will basically mean nothing now. I mean 1 gem = 1 Microsoft point... wow!
10,000 gems = an Xbox One X in the vault for xbox rewards. 10,000 Microsoft points = not quite $10 in Amazon gift cards... And not even half of
a year of xbox live. 1/2 the cost of Xbox live gold= $59.99/2=$30 and xbox one x =$499.99. So, a simple ratio should tell you 10000/500 = a gem is worth $20 and therefore a gem should be worth 20,000 Microsoft points.

I mean no wonder they decided to do away with xbox rewards because everyone that was saving up their gems were probably getting close to the high ticket items. So they decided, we can't pay out the rewards we are promising (the "rewards points
accounts payable" if you will) so let's do a "combination of rewards programs" so that what we can make the total points people have in their accounts that equals somewhere in the millions of dollars = to only thousands of dollars by using a gross undervalued
conversion rate. Huge money savings so the board and top level executives say ok that much money is worth disappointing those that saved up that much points. But then they say, just try to put the conversion rate in the fine print so not too many people realize
what we've done. They are smart, they know how to disguise an terrible thing to do to their customers as a "good thing" because we will make it more simple and only anger a small few. Also a win for Microsoft is that this rewards program and all the money
people put down as a part of it to get points was just an elaborate marketing scheme and not trying to reward anyone.

Hello pedro lucas pit,

As stated in the FAQ, you will not lose your Gems. They will be converted to points. As stated in your email notification, this will be at a 1:1 ratio:

What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?



You’ll have until 31 May 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until 15 June 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After
this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalogue once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

Hello ohno itstheCoPz,

Gems have no currency value and were only used to obtain items from the Vault. Due to user feedback, if you opt out of the program, 1 Gem will become 1 Reward Credit, not 10 Rewards Credits. Since this is also the conversion rate for Gems to Microsoft Points
(1:1). Gems have never been worth 20 Rewards Credits. As you request, we will leave the thread unlocked, but cannot guarantee a response.