Gems to 5000 credits not working

CIA Skenzi · May 4, 2018

I've waited a while now for me to be able to claim credits, and now that they're available, all of a sudden there is an issue? Please fix this so I can claim these 5000 credits.

:)

SpudyT8 · May 4, 2018

rewards gems not working

cant exchange 250 gems for 5000 reward credits

BoOsTeDBuLLeTz7 · May 4, 2018

MyVip Gems

used VIP gems to redeem a 5000 and a 10000 rewards credit so total 15000 rewards credit supposedly equivalent to 15$ but didn't get an email confirmation or did i get the credit and it did go through because they took my gems

XBLRewards8 · May 7, 2018

Hello CIA Skenzi,

Due to a large amount of user's claiming prizes at the same time, you may have seen an error message as a result. We see you claimed your prize a few days ago and they are currently pending on your MyRewards page. From the FAQ:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.

XBLRewards8

Hello CIA Skenzi,

Due to a large amount of user's claiming prizes at the same time, you may have seen an error message as a result. We see you claimed your prize a few days ago and they are currently pending on your MyRewards page. From the FAQ:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.

XBLRewards8

Hello GropingDinosaur,

Since you redeemed two 5000 Credits for 250 Gems from the vault, 500 Gems (2 x 250 = 500) were removed from your account.

XBLRewards8

Hello SwiftColt554415,

We see that you claimed two 5000 Credit prizes on the 1st, and no longer have enough Gems for any further prizes.

Dr Nerdy Gamer

Me too, tried to get a 5000 and it stole my gems and didn't give me the credits. This was like 4-5 days ago and they still aren't there.

Smwutches

Me too, tried to get a 5000 and it stole my gems and didn't give me the credits. This was like 4-5 days ago and they still aren't there.

If they're not showing as pending, but it does show you redeemed the gems, you'll need to post in the support section of this forum so they can check into it for you.

Gems to 5000 credits not working