Gems -> Rewards Credits

Mr. Neato · Feb 23, 2018

Earlier today I had 420 Gems and 3,750 Rewards Credits.

Roughly 1 hour ago, I redeemed 250 Gems for 5,000 Rewards Credits.

250 Gems were immediately deducted from my Gems balance.

I currently have 170 Gems and 3,750 Rewards Credits.

I cannot find any indication anywhere that I have 5,000 Rewards Credits pending. I have not received any emails related to the transaction (outlook.com email address, junk/spam is empty).

Are pending Rewards Credits or Vault redemption history visible anywhere? It just seems strange to have 250 Gems removed from my account, and no other information available anywhere. Maybe I'm just overlooking it, the
rewards.xbox.com site is not very intuitive.

:)

euj0 · Feb 23, 2018

Error when redeeming, MyVIP Gems, but still wiped out my MyVIP Gems balance

Tried to redeem two 10,000 Rewards Credits (500 MyVIP Gems Each), and one 5,000 Rewards Credits (250 MyVIP Gems Each).

Gave me the ol "HMMM" error. Okay so tried again....

Still got the errors, but it wiped out my MyVIP Gem Balance as if it redeemed it. So no GEMS and no Rewards Credits

Did I just get scammed out of MyVIP Gems?

Praveen [C0deS1m] MSFT · Feb 23, 2018

issue with my account for rewards deposit

Please help in depositing all reward points properly.

C0deS1m

Your Lifetime Earnings: 2,050 Rewards Credits

Unredeemed MyVIP Gems

300 MyVIP Gems

Smwutches · Feb 23, 2018

It takes about 96 hours for the credits to show as pending. So it's just too soon to see them.

XBLRewards8 · Nov 3, 2018

Hello nCogNeato,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

PAWxx1963

Those are for gems which are not the same as rewards credits.

So what are the gems? As in the email it states that they will be transferred across to microsoft reward credits. I thought it had some affect on the rewards I recieve?

XBLRewards8

Hello ohno itstheCoPz,

Gems have no currency value and were only used to obtain items from the Vault. Due to user feedback, if you opt out of the program, 1 Gem will become 1 Reward Credit, not 10 Rewards Credits. Since this is also the conversion rate for Gems to Microsoft Points
(1:1). Gems have never been worth 20 Rewards Credits. As you request, we will leave the thread unlocked, but cannot guarantee a response.

XBLRewards8

Hello ohno itstheCoPz,

Since being introduced in October, Gems have never had a Credit or currency value assigned to them. They can only be spent on purchases from the Vault. However, we realize that users have grown attached to their Gems, so when you are transitioned to Microsoft
Rewards, they will be converted into points. Note that Microsoft Rewards points and Xbox Live Rewards Credits are not the same. Your Gems will not be converted into Xbox Live Rewards Credits if you choose to remain in the Rewards programs, but will be converted
into Microsoft Rewards Points.

XBLRewards8

Hello Kerosiv,

Since you redeemed two 500 Gem Reward Credit prizes in the vault, you were charged 1000 gems.

XBLRewards8

Hello Sal Eedy,

It sounds like you are confused about our currencies. Xbox Live Rewards Credits are not the same as MyVIP Gems. Gems are a type of currency that can be used to claim items from the MyVIP Vault at (https://rewards.xbox.com/en-US/myvip/vault/).
Rewards Credits are the Credits that are deposited into your account as currency.

Gems -> Rewards Credits