Gems Not Being Credited

koolz450 · Apr 25, 2018

I recently ranked up my myachievement tier to legend and it is my understanding that I am supposed to earn MyVIP gems for this, but I have yet to receive any. Could you please look into this for me?

:)

Phuddox · Apr 25, 2018

Final Xbox rewards mission

As per my last post I was not properly credited for the apocalypse rewards mission or the 1 gem per $1 spent. Since then stage 2 of apocalypse mission has been credited but stage one which was for purchasing content and stage 3 which
was overall completion has still not been credited. Again I purchased $65 in qualifying games for completion of first stage. I would appreciate these being credited and deposited into my Microsoft account.

XBLRewards3 · Apr 25, 2018

Not being credited

Hi RD Apollo. Since your purchase was made on June 28th, it did not qualify for any offer running at that time. We had a Battlefield 1 offer, but it was from August 31 to September 30 and you had to purchase during the offer period.

XBLRewards8 · Apr 27, 2018

Hello koolz450,

This is a perk that must be claimed manually. You can claim pending perks on your MyRewards page at (Xbox Live Rewards). We logged in to your account and see the perk is pending
there.

XBLRewards8

Hello koolz450,

This is a perk that must be claimed manually. You can claim pending perks on your MyRewards page at (https://rewards.xbox.com/en-US/myrewards/). We logged in to your account and see the perk is pending
there.

XBLRewards8

Hello OfficialDarku,

Credits and Gems are not the same. The amount being displayed on your vault page is your current Gem total, not your Credits.

XBLRewards3

Hi sandhelencosta. There is currently a delay in awarding Gems after you receive the Credits. We do see that you have completed it and Gems will be awarded soon. Thanks for your patience. The program does recognize that you are Gold. There aren't any offers
that awards Credits for being Gold. We do have a MyChallenge that awards Gems for staying Gold for three months in a row. This began October 1.

XBLRewards8

Hello ohno itstheCoPz,

Since being introduced in October, Gems have never had a Credit or currency value assigned to them. They can only be spent on purchases from the Vault. However, we realize that users have grown attached to their Gems, so when you are transitioned to Microsoft
Rewards, they will be converted into points. Note that Microsoft Rewards points and Xbox Live Rewards Credits are not the same. Your Gems will not be converted into Xbox Live Rewards Credits if you choose to remain in the Rewards programs, but will be converted
into Microsoft Rewards Points.

XBLRewards8

Hello Un4given Raider,

A statement of both your Gems and Credits can be found on your MyRewards page, and will show a complete account of your Credit and Gem events. Both Credits and Gems for this offer are currently pending on those statements.

Gems Not Being Credited