Gems conversion deposit?

So I had over 1000 MyVip gems left on my vault that I wasn’t able to redeem before the time ran out because everything was out of stock.

But on the FAQ’s it said they were be converted and deposited into my account automatically after the changeover happened.

But I still haven’t received anything?

:)

 

MyVIP Gems to Microsoft Rewards Points

So with the new transition between Xbox Live Rewards and Microsoft Points and the conversion of "Any remaining MyVIP Gems left in your account after that day will be converted to Microsoft Rewards points once the transition is complete", what is the conversion
rate? 1:1? If so, what is the logic behind this transition because the main way I go about getting Gems is spending money, and a single USD is worth about 20 Gems (Xbox One X Conversion factor). In Microsoft Points, a single USD is worth about 967 points ($3
Xbox Gift Card Conversion) or 910 points ($100 Windows Gift Card Conversion). I have some other reasons for not liking Microsoft Points but regardless, I want to know what the conversion between Gems and Points will be because there is no logic in waiting
for them to convert if it is a 1:1 ratio. My only question is what this conversion will be, and to to express my opinion on a change that I cannot see any benefits from. Thanks

 

Out of Stock

Your math isn't quite right here... 10000 Gems = $500 -> 1 Gem = $.05

But still, after the conversion, 1 Gem = 1 Microsoft Point, 5000 Microsoft Point = $5 -> 1 Gem = $.001, which means Gems will be worth 1/50th the value as they would be at the highest tier of the vault (and 1/20th of the lowest tier, where 250 Gems = 5000
Xbox Live Rewards Points). So, the conversion should be at least 1 Gem = 20 Microsoft points.

So yeah, unless they change the conversion it seems to me like Microsoft is basically trying to devalue their rewards currency without paying out the prizes they've been teasing (everything is still out of stock unless you want to buy an Overwatch desktop
background) and screw all of their loyal customers.

 

Hello AlexJayne x3,

For any questions about your Microsoft Rewards points balance after the transition, you should reach out to the Microsoft Support team via the link in the transition FAQ:

Where do I go to get help, more information, or to give feedback?

· If you have feedback about Microsoft Rewards, please send us an email at L: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***.

· If you need any help with your account after it transitions to a Microsoft Rewards account, contact us.

· For additional information about the transition and your Xbox Live Rewards account, you can reach out to us on our dedicated Xbox Live Rewards support
forum or on Twitter @XboxLiveRewards.

· For more information about the Microsoft Rewards program, click here.