GEM Perks emails

Hello theunit1982,

The Gem emails are just for your perks/challenges that you need to claim on the MyRewards page, if you haven't already. At the current moment, we do not send out gem emails for general Gem activity like earning gems for your spending.

MyVIP Exclusives are special offers for select VIPs. When you are selected, you will receive an email for the special offer.

Hello EricVonDrake,

From the FAQ:

How will I know I’ve earned a MyVIP Perk?



Once you’ve unlocked a MyVIP Perk, we’ll send an email to the address we have on file for you. We’ll also put an alert on your MyRewards page, which is where you’ll go to claim your perks. And remember… you’ve only got 60 days from the time a perk is
unlocked to claim it, so make sure to check your email and the MyRewards page often!

In order to claim your Gems, you will have to do so from your MyRewards page. Regarding question two, MyVIP Gems operate similarly to MyVIP Credits. Once claimed, Gems will not expire.

Hello GalacticBoss306,

From the FAQ:

How do I collect my MyVIP Gems?



It depends on how you earn them. If a MyVIP Gem is earned for completing a MyChallenge or as a Reward for a MyVIP Perk like your birthday, Xbox Live Rewards anniversary, Gamerscore increase, or MyAchievements tier, you’ll be notified by email and will
then have 60 days to claim them on the MyRewards page.


However, gems earned by clicking on an email, completing a monthly offer, or making digital purchases in the Microsoft Store will be automatically added to your MyVIP Gem balance. Please note that gems earned by making purchases or by completing an offer
on the site can take up to 96 hours to appear in your gem balance.

We see that this perk is still awaiting your claim on the MyRewards page.

Hello pedro lucas pit,

As stated in the FAQ, you will not lose your Gems. They will be converted to points. As stated in your email notification, this will be at a 1:1 ratio:

What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?



You’ll have until 31 May 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until 15 June 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After
this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalogue once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

Hello BOUNCER37192,

Our web team has informed us that the Gems for this perk are currently pending on your MyRewards page. Keep in mind that as stated in the FAQ, you must claim these MyChallenge Gems to use them:

How will I collect my Reward for completing a MyChallenge?



Once you’ve completed a MyChallenge, we’ll send you an email letting you know you’ve unlocked a MyVIP Perk. You’ll then have 60 days to claim your Reward of MyVIP Gems in the MyVIP Perks and Gems section of your MyRewards
page. You’ll also be able to see any MyChallenges badges you’ve earned on the MyRewards page as well.